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Knowledge Base

Data centers and network FAQ

Where are the servers located?

We have multiple data centers around the world. Please refer to the "Data center locations" section on our website for the comprehensive list of our data centers.

Are your data centers have Uptime Institute certification?

Most of our data centers are SSAE 18 SOC 2 Type II audited and/or hold Tier III certification from Uptime Institute. Please refer to the "Data center locations" section on our website for the comprehensive list of our data centers and their certification statuses.

Which carriers does your company work with?

We provide access to the IP networks of top carriers, including Lumen, Comcast, Cogent, NTT, Telia and a selection of regional providers. Please refer to the "Available IP carriers" section on our website for the comprehensive list of the IP carriers available in each of our data centers.

How to check ping time to your servers?

We provide a test server in each data center to measure round-trip delays (ping) between your location and our data centers. Please refer to the "Hosts to use for latency tests with the ping utility" article for the list of test servers.

Do you have files to test the network speed?

We provide 10, 100 and 1000 Mb test files in each of our data centers. Please refer to the "Test Files" section on our website.

Do you provide protection from DDoS attacks?

We do not provide an off-the-shelf DDoS protection service, but we have an ongoing partnership with Qrator Labs who runs a globally distributed DDoS attacks mitigation service. All Servers.com customers can subscribe to Qrator Ingress – the highest-standard DDoS attacks mitigation service provided by Qrator Labs. Please get in touch with your account manager for details.

We also recommend using our network-based, fault-tolerant, stateful packet filtering firewall service to prevent unwanted traffic from reaching your servers and reduce the surface for attacks by filtering traffic that isn't expected on protected hosts.