Data access

This section covers how to get access credentials and configure clients. Please note that each cloud storage you create is a separate and independent object storage container. For convenience, the terms "container" and "cloud storage" will be used interchangeably in the following instructions.

Getting access credentials

Access credentials can be found in the Customer Portal → Cloud Storage → Access credentials section. Please note that each region has its own unique access credentials.

Customer Portal

The Customer Portal features a user-friendly file manager. To use it:

1. In the left-hand menu, navigate to Cloud Storage and select the cloud storage location in the Region field

2. Click the cloud storage entry from the list

In the file manager that opens, you can manage your objects.

Cyberduck

Cyberduck is a popular open-source client for working with object storages (S3, Azure, Swift). It supports various protocols, including FTP, SFTP, WebDAV, Amazon S3, OpenStack Swift, Microsoft Azure, and more. The application is available for Windows and macOS and can be downloaded for free from the official website.

Cyberduck profile

In the Customer Portal, you can download a pre-configured Cyberduck profile for a specific location, allowing for quick connection to cloud storage:

1. In the left-hand menu, navigate to Cloud Storage and select the storage location in the Region field

2. In the Access credentials section, click Download, next to Cyberduck profile

Setting up Cyberduck

1. Open the downloaded profile with the .cyberduckprofile extension using the Cyberduck application
2. Enter the Tenant Name:User name and Password using the access credentials found on the cloud storage page in the Customer Portal For example, if the User Name is 12345 and the Tenant Name is 67890, you would enter 67890:default:12345
3. Close the Cyberduck settings window
4. To connect, select the profile from the list and press Enter or right-click the profile and select Connect to Server

The connection to the cloud storage will be established.

FTP

Connecting to cloud storage via FTP allows you to use either the built-in tools of the operating system or third-party applications to upload, download, and manage files directly. However, it is not recommended to use FTP/SFTP protocols for connecting to and managing objects in cloud storage. Learn more.

The FTP URL with embedded credentials can be found in the Customer Portal under Cloud Storage → Access credentials section. Click Show next to FTP.

Built-in terminal

macOS

1. Open Finder → Go → Connect to Server

2. Paste the FTP URL into the Server Address field and click Connect

Windows

1. Open File Explorer by pressing Windows Key + E

2. In the address bar, paste the FTP URL and press Enter

The connection to the cloud storage will be established.

FileZilla

FileZilla is a free, open-source client that supports FTP and SFTP protocols, designed for easy file transfers between a local computer and a server. To connect to cloud storage, follow these steps:

1. Download FileZilla from the official website and launch the application

2. In the Quickconnect bar, enter the following details:

   • Host: paste the part of the FTP URL after the @ symbol

   • User: enter Tenant Name.User Name. For example, if the User Name is 12345 and the Tenant Name is 67890, you should enter 67890.12345

   • Password: enter the password for cloud storage

3. Click Quickconnect

The connection to the cloud storage will be established.