Account management

This page covers the most common account management tasks available in the Customer Portal, including access control, user management, and security settings.

Verify your identity

To undergo the procedure, follow the individual instructions provided by the customer support and billing department.

Enable 2FA

Two-Factor Authentication (2FA) significantly enhances account security. To enable 2FA for your account, complete the following steps:

1. Click Account in the top right corner of the Customer Portal page → select User Profile.
2. Navigate to the 2FA section and click Enable 2FA
3. In the pop-up window that opens, enter the account password and a one-time token, which can be obtained in two ways:
   • By scanning the QR code using your smartphone camera with an authenticator application app
   • By clicking the link below the QR code
4. Click Enable 2FA Two-factor authentication will be activated for your account.

Create an API token

The API token is used for accessing the Public API. To create the API token, complete the following steps:

1. In the left-hand menu, go to Identity and Access → API keys and click Create.
2. Enter the API token name and select the access level
3. Click Create
4. Enter the account password and click Continue The created API token will appear. To return to the window with the list of existing API tokens, click Back to API tokens list. We recommend storing the API token locally. API tokens are not stored in the Customer Portal and are not restored if lost.

Revoke an API token

To revoke the API token, complete the following steps:

1. In the left-hand menu, go to Identity and Access → API keys
2. Select the API token you want to remove and click Revoke
3. Confirm by clicking Revoke
4. Enter the account password and click Continue The API token will be removed.

Create the support ticket

Create a support ticket to report an issue to the support team. To create a support ticket, complete the following steps:

1. Go to Requests in the left-hand menu and click Submit a new request
2. Fill the form with the support ticket details.
3. Once you have finished, click Create.
4. Optionally, provide the additional details:
   • Specify the server that corresponds with the support ticket or click Skip to bypass adding additional details
   • Select the options that determine the access level to the server and enter the administrator password to the server
5. Once you have finished, click Submit The support ticket will be created.

Add a user to the account

Adding users and assigning them roles is necessary for the distribution and control of permissions and access levels within the account. To add the user to the account, complete the following steps:

1. In the left-hand menu, go to Identity and Access → Users and click Invite user
2. Fill the form with the following details:
   • Email: the user's email address for login to the user's account
   • Role: the role that will be assigned to the user
3. Click Send
4. Enter the account password and click Continue The user will be added and an invitation with the link for activating the user's account will be sent to the user's email address.

Change the user role

To change the user role, complete the following steps:

1. In the left-hand menu, go to Identity and Access → Users
2. Select the required user from the list
3. Depending on the current user role:
   • Click Change to Manager to change user role from Owner to Manager or vice versa
4. Enter the account password and click Continue The user role will be changed.

Remove user from the account

To remove a user from the account, complete the following steps:

1. In the left-hand menu, go to Identity and Access → Users
2. Select the user you want to delete from the list
3. Change the Status to Disable
4. Enter the account password and click Continue The user will be deleted from the account.

Add subscription

Subscriptions are email addresses used to receive account notifications. There are two types of subscription: Direct (automatically linked to a specific user) and Additional (linked to the account and manually created). A direct subscription is created automatically when you invite a user. To add an additional subscription, complete the following steps:

1. In the left-hand menu, go to Account settings.
2. Scroll to the Subscriptions section and click Create.
3. Fill in the form with the contact details, including first and last name, phone, job title, and notification types.
4. Click Create.

A confirmation email will be sent to the subscription's email address. The subscription will start receiving notifications after confirming the email. You can view all contacts in the Subscriptions list under Account settings. The list shows the contact name, email address, notification types, subscription type (Direct or Additional), phone, and the associated user.

Remove subscription

Only additional contacts can be removed manually. Direct subscriptions are removed automatically when the associated user is removed from the account. To remove an additional subscription:

1. In the left-hand menu, go to Account settings.
2. Scroll to the Subscriptions section and click the trash icon next to the contact you want to delete.
3. Confirm by clicking Delete.

The subscription will be removed.

Add the SSH key

SSH key is a reliable and safe alternative for the password authentication. To add the SSH key, complete the following steps:

1. In the left-hand menu, go to Identity and Access → SSH & GPG keys and click Create
2. Fill in the form with the SSH key details
   • Name: enter the name of the SSH key
   • SSH key source: use your own public SSH key or generate the new one
   • Public key: specify your own public key you want to use as the SSH key source
3. Click Create The generated SSH key will appear. To copy the SSH key click the copy button in the upper right corner of the window.

Remove the SSH key

To remove the SSH key:

1. In the left-hand menu, go to Identity and Access → SSH & GPG keys
2. Select the SSH key you want to delete from the list and click the trash icon
3. Confirm by clicking Delete The SSH key will be deleted.

Give support access to the account

If needed, you can give account access to our support team for 24 hours. To do this, complete the following steps:

1. In the left-hand menu, go to Account settings
2. Scroll to the Support access section and click Allow
3. To confirm access click Continue Access to your account for our support team will be granted for 24 hours. You can extend the access or terminate it when it is no longer necessary.

Change the account password

To change the account password, complete the following steps:

1. Click Account name in the top right corner of the Customer Portal page and select User Profile
2. Scroll to the Change password section and click Change password
3. Fill the form with the old and new passwords and click Save The account password will be changed.

Deactivate the account

To deactivate an account, all users must be removed from the account. Once the last user is deactivated, a request will be sent to the Billing Department to check the account for any outstanding debts, active services, or remaining balance. Once all these billing issues are resolved, the account will be deactivated. To deactivate the account, a user with the owner role must complete the following steps:

1. Remove all the users from the account by following the instructions above
2. Click Account name in the top right corner of the Customer Portal page and select User Profile
3. Scroll to the Deactivate user section and click Deactivate user
4. To confirm deactivation request click Deactivate
5. Enter the account password and click Continue The request for the account deactivation will be sent to the Customer Portal team.