Enforce 2FA
Corporate security policies may require all employees to have two-factor authentication (2FA) enabled. The Servers.com Customer Portal lets you enforce this requirement across your account using the Enforce 2FA option.
When enabled, all active and invited users are notified by email to set up 2FA. Until they do, their portal access is restricted:
- Account information is not displayed
- Left menu navigation is disabled
- Search and cart are unavailable
New users will be prompted to enable 2FA on every login, even when accessing multiple accounts.
Getting started
To enable the Enforce 2FA option:
- Go to Account settings → Two-factor authentication section
- Click Enforce 2FA
- Confirm by entering your account number and clicking Enforce
Only account owners can enable or disable this feature.
Once Enforce 2FA is disabled, 2FA remains active for all users until they individually disable it on the User profile page → Two-Factor Authentication (2FA) section → Disable 2FA.
Use cases
Two-Factor Authentication (2FA) adds a second verification step to the login process, making unauthorized access significantly harder. Below are the main scenarios where enabling 2FA on your account provides practical value.
Compliance with corporate security policy
You can make two-factor authentication a mandatory part of your corporate security policy and enforce it for all account users directly from the Servers.com Customer Portal.
Instant access restriction
If a team member leaves or a work device is lost, you can instantly secure the entire account by enabling 2FA. Current team members keep their access while unauthorized logins are blocked.
Lost device
If you lose a device with a 2FA application, use one of these options:
- Active browser session: Go to the Customer Portal → User profile page → Two-Factor Authentication (2FA) section → Update 2FA.
- No active session: Contact the support team by submitting a ticket. They will guide you through the next steps.