Service management

This article describes how to manage cloud servers through the Customer Portal — including upgrading to a more powerful plan, confirming or reverting an upgrade, deleting a server, uploading a custom image, and viewing preliminary billing information.

How to upgrade a cloud server

A cloud server can be upgraded to a more powerful plan. To upgrade the cloud server configuration, complete the following steps:

1. Navigate to Cloud Servers → Instances and select the server
2. On the server details page, go to the Upgrade tab
3. Choose a configuration from the available options and click Upgrade
4. Confirm the action by entering your account password
5. Wait for the upgrade to complete

The cloud server will be upgraded.

Upgrade confirmation

The server will be available for operations as soon as the upgrade is complete, regardless of whether you confirm the upgrade.

You have 72 hours to confirm or revert the upgrade after completion. If no action is taken within this period, the upgrade will be confirmed automatically.

To confirm the server upgrade, complete the following steps:

1. On the server details page, click Awaiting confirmation
2. Click Confirm Upgrade

The upgrade will be confirmed.

How to delete a cloud server

Before deleting a cloud server, review the cancellation terms.

To delete a cloud server, complete the following steps:

1. In the left-hand menu, navigate to Cloud Servers → Instances and select the server
2. On the server details page, go to the Destroy tab and click Destroy
3. In the confirmation window, click Destroy again and enter your account password

The cloud server will be deleted.

How to upload your own image

You can upload your own images for cloud servers within a cloud region, without any cost for storage.

There are two options for adding images to the system:

Option 1: Drag and drop

1. Log in to the Customer Portal
2. In the left-hand menu, navigate to Cloud Servers → Images and click Upload image
3. Choose the location where the cloud server is deployed for which this image is intended
4. In the area labeled Drop images here or click to upload:
   • Drag and drop the image file, or click inside the area to browse and select the file from your computer
5. Click Upload to begin

Option 2: Upload by cURL

1. Log in to the Customer Portal
2. In the left-hand menu, navigate to Cloud Servers → Images and click Upload by cURL
3. Go to the Upload by cURL tab
4. Select your cloud server location and provide:
   • A Name for the image
   • The Format of the image
5. Click Generate cURL
6. Copy the generated cURL command and execute it in your terminal

Your image will be uploaded and ready for OS installations within a cloud region.

How to view preliminary billing information

Cloud computing resources are listed on invoices in an aggregated (summarized) format for each cloud region. To view preliminary billing information (pro forma), complete the following steps:

1. Log in to the Customer Portal
2. In the left-hand menu, navigate to Reports → Cloud Servers
3. Select the period and cloud region for which you want to view the preliminary billing information

A billing summary will display all cloud computing resources used in the selected location, including the number of units consumed during the specified period.