Billing

Dedicated server billing occurs on a pre-paid basis and is proportional to the number of days the service was used within the billing period, which is one month. Invoices are automatically generated on the 1st of each month. Payment for the dedicated server and associated services is due five days from the invoice date.

The cost of the dedicated server is listed in the currency of its location and will be converted to the account currency based on the exchange rate if they differ.

Payment delay

If payment is not received for the issued invoice after the specified period, an overdue notice is sent to the account contacts. If the overdue notice is disregarded and payment is not received, company employees may proceed to block the ordered dedicated servers and suspend the ability to order services. This restriction does not apply to services already paid for.

Before blocking, company employees always reach out to the account manager to remind them of the outstanding balance.

Blocked dedicated servers remain assigned to the account; data is not deleted, and servers are not shut down or restarted. However, servers become inaccessible to account users via both private and public networks, as well as via the Virtual Network Computing (VNC) console.

Additional services

Here is a list of additional services that can be applied to the ordered dedicated server:

• HDD upgrades
• RAM upgrades
• Paid operating systems
• Extended traffic packages
• Additional IP addresses
• Uplink aggregation

We offer the possibility to discuss and fulfil custom requests for hardware and networks. These services are provided only after approval from our managers and architects.