Service management

This section covers service management operations for EBM servers, including grouping servers for invoicing, upgrading hardware components, and cancelling a server service.

How to set a group of EBM servers

In the Customer Portal, users have the option to consolidate selected EBM servers into groups and request a pending invoice for each group. This is very convenient for tracking and planning expenses. The pending invoice will include only a specific group of EBM servers and directly associated services (additional IPs, OS, etc.).

Before setting up a group for EBM servers, you need to create the group if it doesn't already exist.

To create the group, complete the following steps:

1. In the left-hand menu, navigate to Billing → Group invoices
2. Click Create group
3. Fill the form with information about the created group and click Create

To add an EBM server to the group, complete the following steps:

1. In the left-hand menu, navigate to Enterprise Bare Metal → Manage
2. Choose the server and click Details
3. Click Set group
4. Select a group from the list and click Save

How to upgrade RAM

You can upgrade RAM to an already ordered EBM server. To do this, complete the following steps:

1. In the left-hand menu, navigate to Enterprise Bare Metal → Manage
2. Choose the server and click Details
3. Next to the Upgrade RAM item, click Upgrade
4. Select the available RAM configuration
5. Since the RAM upgrade requires shutting down the server, choose a preferred date and time slot for the upgrade
6. Click Save
7. To confirm this action, enter your account password in the pop-up window and click Continue

How to upgrade storage drives

You can upgrade storage drives to an already ordered EBM server. To do this, complete the following steps:

1. In the left-hand menu, navigate to Enterprise Bare Metal → Manage
2. Choose the server and click Details
3. Next to the Disk upgrade item, click Upgrade
4. In the opened window, choose an empty storage drive slot and click Assign drive to select available HDD/SSD drives or select the default option, which in this example is the 1TB SATA
5. Choose a preferred date and time slot for the upgrade
6. Click Order upgrade
7. To confirm this action, enter your account password in the pop-up window and click Continue

How to cancel the EBM server service

If you decide to cancel one of your EBM servers as a service, complete the following steps:

1. In the left-hand menu, navigate to Enterprise Bare Metal → Manage

2. In the My servers section, choose the server you wish to cancel and click Details

3. Scroll to the Services section

4. Click Cancel Service

5. Choose the date and time for the server to be unlinked from your account

   Keep in mind that the service cancellation will take effect 30 days from the cancellation date. Since service termination is irreversible, it will be impossible to recover data after the expiration. Therefore, make sure to back up your data stored on the server. You will be billed up until the service termination date. To immediately remove the server, send an email to sales@servers.com.

6. To confirm this action, click Cancel service and enter your account password in the pop-up window and click Continue