Getting started

This article explains how to order an EBM server through the Customer Portal, including how to configure its hardware, storage, networking, and payment options.

To order an EBM server, complete the following steps:

1. Go to the Customer Portal.

2. In the left-hand menu, navigate to Enterprise Bare Metal and select Order.

3. Use the Filters button to find an EBM server that fits your requirements. These icons indicate the difference between the server location currency and the account currency.

4. In the configuration window, customize the following settings for your selected EBM server:

   • Location: location where the server will be deployed
   • RAM size: amount of RAM
   • Operating system: the OS that will be installed on the server after provisioning is complete. You can choose and install the OS after ordering the server
   • Select the authentication method: SSH key and/or Password. This option will appear once you have selected the operating system in the previous step
   • User data: input your user data if necessary
   • Storage: configure the storage for your server:
     • Select the required number of disks
     • Add / Replace drive, where:
       • Controller: indicates the available controllers on the server to which drives can be mounted. In this example, the selected server has one controller with two available slots
       • Type: the type of disk
       • Model: a specific disk model and capacity. The price per month is displayed next to each model
     • RAID: configure the RAID array based on your performance and reliability needs, if applicable. Check the boxes next to the drives that will participate in the RAID array, then click Create RAID. The available RAID levels will appear depending on the selected disks. More details about RAID can be found in the article How to configure RAID. Backplane: a disk enclosure. Some servers may have multiple backplanes with separate controllers
     • Manage physical disks, where:
       • Slot: the slot number where the hard drive will be mounted
       • Disk: the disk model
       • Mode: shows if the disk is used as a standalone (Single) or as part of a RAID array (e.g., RAID 1)
       • Capacity: the disk capacity
       • Price: the monthly cost of each disk. Disks labeled as Free are included in the server configuration
       • Replace disk button: opens a list of available drives
       • Mount button: mounts the selected disk to the specified slot with further ability to manage disk partitions
       • Remove disk button: removes the drive from the slot
   • Public uplink port: provides the server with Internet access, allowing it to send and receive data from external sources
   • Private uplink port: connects the server to a private network, enabling secure and high-speed communication with other devices within the same network, separate from the public Internet
   • Networks: allows users to select additional network options for their server
   • Bandwidth plan: a plan based on data traffic usage. The "By traffic amount" option charges users for data usage beyond a specified limit, with overuse billed at a certain rate per GB per month
   • Group: groups servers together. This option is available if you have at least one EBM server.
   • Quantity: specifies the quantity of servers with the selected configuration
   • Name: assigns a name to the EBM server

5. Once the server is configured, review the final details at the bottom of the window:

   • Total Price: the monthly rental price for the configured server
   • The total price is calculated from: a breakdown of selected services and their costs
   • Cancel: cancels the selected configuration and returns to the initial list of EBM servers

6. Save the configuration and proceed to the cart by clicking Save.

7. Review the selected items in your cart and click Buy Now.

8. Click Confirm.

9. Choose a payment method. To pay for the EBM server from your account balance, top up your account balance to cover the monthly rental. The account balance payment method will be available in the payment details window.

   Please note that when adding a payment method and making the first payment, identity verification may be required as part of the Know Your Customer (KYC) procedure to prevent violations of company policies. Details can be found in this article KYC.

10. Review the terms and conditions, and click Proceed.

11. In the new tab, enter your card details and click Verify.

Your order will be deployed according to the provisioning timeline. To check the status of your ordered EBM servers, click View My Orders.