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Knowledge Base

Data privacy and data portability FAQ

Which companies of Servers.com group comply with GDPR?

As our client, you are working with Servers.com B.V or Servers.com Inc., depending on where you or your company resides. Both of the aforementioned entities comply with GDPR.

Both Servers.com Inc and Servers.com B.V. as companies that may collect and process personal data of data subjects in the EEA are bound to comply and do comply with the GDPR. It should be noted that Servers.com Inc complies with the EU-U.S. Privacy Shield Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Servers Inc. has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. More information on this can be found here as well https://www.servers.com/about-us/legal/privacy-policy

What has Servers.com done to comply with GDPR?

We have reviewed our current processes to ensure they meet the requirements of the GDPR and implemented appropriate safeguards to ensure the safekeeping of the personal data. More information on our processes and more can be found in our updated Privacy Policy and Cookie Policy. Moreover we have implemented the data processing agreement for the provision of our services to the customer, which shall become binding upon written request by the customer.

How can I access, and download my personal data? How can I request deletion of my personal data?

Name, company name, email address, telephone, credit card number, and other relevant data you provide during registration and later on the Servers.com platform is available in the Profile section of Customer Portal. This is where you access, download or update the data. You can also deactivate your account right in the Portal or request deletion of your personal data by sending a request to privacy@servers.com.

How can I download my data from the Servers.com services?

You can access and download data from your Dedicated Servers, Cloud Servers, and Cloud Storage using a common set of protocols and utilities, including but not limited to rsync, SSH, SFTP, and Openstack Swift API. The process of downloading your data is the same as any other file transfer operation you might already be familiar with. There are several tutorials on data transfer in our Knowledge Base:

I have more questions or a request

Should you have any questions or related requests on our use of your personal data, please contact us at privacy@servers.com.