Agreement on the Storage of the Cardholder’s Credentials
Personal Data Processing Agreement
Refund Policy And Terms Of Delivery
Internet Service Master Agreement
Security Capabilities and Policy For Transmission Of Payment
LEGAL NOTICE FOR SERVERS
Digital Millennium Copyright Act
Support and Service Level Agreement
Servers General Terms and Conditions
Basic Legal Information by Servers
Frequently Asked Questions
SERVERS.com (hereinafter “SERVERS”) maintains strict compliance with stringent laws and regulations governing the Internet. By doing so, we ensure that no illegal activity can undermine our operations as a hosting provider, and this has a profound effect for our customers. In addition to providing the highest level of safety and security for our customers’ critical business data, SERVERS ensures that it is irreproachable in its operations by maintaining a high level of transparency.
The SERVERS support team supports the rest of the SERVERS departments and assists our customers with questions of a legal nature that pertain to SERVERS accounts, products and services.
To report content on our network that you believe should be removed, first refer to our Policies and then report your concerns to our Abuse team.
To view our General Terms and Conditions, Policies and other legal documents, refer to the Legal page via servers.com/about-us/legal
The SERVERS Abuse Department actively enforces SERVERS’s Policies (including Acceptable Use Policy) by processing legitimate and reasonable complaints received by SERVERS customers, non-customers and government agencies. Managing abuse ensures the best possible service and also keeps our network and bandwidth speeds running at peak performance. SERVERS reserves the right to reject frivolous and vexatious complaints.
Feel free to contact our Abuse Department if you have any further unanswered questions at firstname.lastname@example.org
- How do I report abuse to SERVERS?
- What timeframe do I have to resolve an Abuse issue?
- What is the response time for Abuse tickets?
- May I host IRC services?
- May I host BitTorrent protocols?
- May I use Internet Peer-to-Peer software?
- What is your policy on adult material or escort services?
How do I report abuse to SERVERS?
If you wish to report abuse, please mail our Abuse Department, with specific details regarding the abuse, including the IP address from which the abuse is suspected and the type of abuse you would like to report. You may either open a ticket in the Customer Web Portal or send your email to email@example.com
What timeframe do I have to resolve an Abuse case?
The timeframe to resolve an open abuse case depends on the severity and priority of its subject matter. Deadlines are provided by our Abuse Department. Please keep an open line of communication with our Abuse Department to ensure that you are in the process of resolving the open case.
What is the response time for Abuse tickets?
SERVERS’s Abuse Department strives to ensure our customers receive timely updates. The abuse tickets are prioritized based on their severity. SERVERS reserves the right to reject frivolous and vexatious complaints.
Our team receives high volumes of emails regarding suspected abuse and takes each report very seriously. Each email received is prioritized for severity, reviewed and handled according to our Policies as quickly as possible.
May I host IRC services?
SERVERS allows the use of private Internet relay chat servers for communication between private parties. SERVERS does not allow the use if IRC servers connected to public IRC networks and/or servers. Violation of the IRC policy will result in methods of resolution under the SERVERS Policies.
May I host BitTorrent protocols?
The use of BitTorrent protocols is allowed. SERVERS highly recommends strict oversight and management of BitTorrent environments due to the propensity to violate copyright law by sharing copyright protected material. The sharing of copyright protected material is not allowed.
A possible violation of a copyright policy could result in methods of resolution under the SERVERS Policies.
May I use Internet Peer-to-Peer software?
SERVERS allows the use of Internet peer-to-peer software for file sharing purposes. SERVERS highly recommends strict oversight and management of Peer-to-Peer environments due to the propensity to violate copyright law by sharing copyright protected material. The sharing of copyright protected material is not allowed. A possible violation of a copyright policy could result in methods of resolution under the SERVERS Policies.
What is your policy on adult material or escort services?
As otherwise mentioned in clause 5 of our terms use of our Services in any manner involving or reproducing adult material of any kind or relating to or involving or promoting escort services in any manner is strictly prohibited and shall not be tolerated and should we become aware of their existence we may immediately terminate or suspend the account to which these activities are connected and may add other restrictions on such accounts at our sole discretion.