Gaming servers

In a nutshell, everything. Included as standard when you rent a server for gaming is:

• Power

• Cooling

• The server(s)

• Provisioning

• OS installation

• Up to 20TB of egress bandwidth (depending on location)

• Free ingress

• Free use of our Global Private Network

• Partnerships with national and international ISPs on a low latency network

• Health checks

• 24/7 enterprise-level support from engineers and a dedicated account management team of gaming specialists, including solution architects

Our billing is very flexible, so we can adjust our process to make it work for our customers’ specific needs. Generally, on the first of every month an invoice is sent out to customers via email to the billing and primary contacts assigned in the customer portal. This invoice outlines in advance what you are expected to spend that coming month. You can pay by either card or bank transfer and other payment options are available on approval. You can find more details about how our billing process works in our dedicated billing section.

Yes, we provide FWaaS. It’s a simple out-of-the-box product that can be easily integrated into your servers via our customer portal.

We’ve designed our network to allow protection against the most common amplification DDoS attacks, under typical scenarios. DDoS protection of this sort can be set up for free in all our locations. Our team are trained to understand your DDoS requirements and will work with you to propose solutions on top of our standard protection if required.

Absolutely, as one of the largest bare metal hosting providers in gaming, we support a vast number of game launches a year and even more DLC releases. We work with developers and publishers, helping them scale quickly and prioritise their infrastructure investments to deliver the best gaming experience with dedicated gaming servers. We also underpin most of the industry’s managed hosting providers and private game server hosting companies with hundreds of dedicated game servers.

You can quickly spin servers up or down in as little as 10 minutes via our API, Terraform provider or portal. When you become a customer, you will be assigned a dedicated account team of gaming specialists who will work with you to create a scaling plan that aligns with the needs of your game launch and any future updates.

We can provision additional dedicated game servers in as little as 10 minutes. Having said that, for your video game launch we advise consulting with your account management team in advance of launch to ensure that you have your server environment set up and ready to go, with room for scaling if needed.

There are a few ways we ensure low latency for our customers: 

• We have 23 data centers around the world, covering a wide geographical spread. We hand select our data center locations around the globe to ensure that we can offer our customers a breadth of options to cover key markets. We are constantly expanding and opening new data centers based on customer requirements. If we don’t currently have a data center in a location you would like to be in, speak to our team.

• We have built our own in-house sophisticated BGP routing technology to find the best and fastest route through networks from your game servers to your players.

• We are constantly investing in upgrading our networking equipment.

• We have developed relationships with a blend of ISP providers – tier 1,2 and 3 – to deliver the fastest networking routes internationally and nationally for each region to reduce latency.

It’s best to test your game server once you’ve got a playable version of the game and a server executable. You can then continue to test as your game develops all the way up to the final edition. This enables you to really understand how much resource one game session is likely to need and therefore how many virtual cores, disk and RAM is required for the dedicated game server to support that resource. With this information you can then work with our team to develop the server configuration that will help your game run as smoothly and efficiently as possible. Adjustments to this configuration are likely to be made as testing continues to find the optimum server for your game.

Through our partnerships with B2B hosting providers and directly with game studios of various sizes we support all types of games – typically multiplayer – which range from large FPSs and MMOs to one vs one sports games and sandbox games.

Yes, there are two ways you can do it. You can either do it yourself by renting the dedicated game server from us and setting up your own K8s cluster. You then operate the game server and clusters while we take care of the hardware and networking. Or you can use our managed Kubernetes service, which has been proven and tested by customers such as Makea Games, who were able to launch their debut game Supermoves with a small technical team.

Yes, we can work with you on your communication platform of choice, whether that is Discord, Slack, WhatsApp, or another platform. Just let us know your preference.

We are a dedicated bare metal hosting provider. If you are looking for a managed service, we recommend speaking to one of our partners, including Gameye, Nitrado for Game Fabric, AccelByte or 4Players for Odin Fleet.

There are three ways that you can order a gaming server or servers from us:

• Using our public OpenAPI or Terraform provider

• Through our self-service customer portal

• By contacting one of our gaming specialist account managers