Streaming servers

Yes, we understand that each one of our streaming customers comes to us with a unique set of requirements for their streaming server hosting. Whether you’re in need of encoding servers, transcoding servers, live streaming servers, content storage servers (or infrastructure optimized for other forms of streaming media), we’ll work in consultation with you to create a custom infrastructure solution tailored to your needs.

That could mean anything from designing your architecture around specific compute resource parameters to ensuring that your throughput bandwidth requirements are met, or simply providing access to a specific edge location.

Typically, invoices are sent to the billing and primary contact assigned within the customer portal on the first of every month via email. Payments can be made via card or bank transfer (alternative payment options are also available subject to approval).

For more information visit our billing page.

Yes, our account managers work with each of our customers individually to find a pricing structure that is best suited to their specific needs. This includes providing both metered and unmetered traffic billing plans.

As part of a standard dedicated streaming server setup, we offer 2 x 10G ports for both public and private networks. These ports are bonded which means you get a total of 20G throughput per node. We also eliminate bottlenecks at our switches and at the data center edge level. Higher throughput is also available on a case-by-case basis in consultation with our team.

Additionally, our global private network (GPN) offers customers free, unmetered data transfer between nodes via private links.

All our data centers plug into multiple Tier 1 ISPs. This ensures that our dedicated servers for streaming offer high levels of redundancy and many available routes. This also helps to reduce latency since shorter routes can be made available meaning that data doesn’t have to travel as far.

All our data centers connect to our free global private network (GPN) which connects three continents with 20gbps to each dedicated streaming server. The GPN allows our customers to organize the interaction of their servers without the use of additional tunneling and VPNs.

We have 23 data centers located in key points of presence (PoPs) across the U.S., Europe and Asia Pacific and we continue to expand our data center footprint according to customer demand.

Our current list of active locations includes:

• Dallas – Fort Worth

• San Jose

• Washington D.C.

• Miami

• Hong Kong

• Singapore

• Amsterdam

• London

• Luxembourg

Yes, we work with many customers with heavy compute requirements. In these cases, we can provide several options including standalone central processing unit (CPU) usage, access to graphics processing units (GPUs) and ASICS cards. All these methods support the transcoding of live and video on demand (VoD) content.

We work with our customers to draw out their predictable and concurrent viewership patterns and deploy resources accordingly. We typically suggest overprovisioning your streaming servers slightly to ensure a smooth user experience should any unexpected demand spikes occur. However, there is no one-size-fits-all approach and, depending on your specific needs, we may suggest a multi-vendor approach to ensure both your predictable and unpredictable viewership is covered.

We provide both firewall as a service (FWaaS) and distributed denial of service (DDoS) protection. Our FWaaS protection is a ready-to-use product that can be easily integrated with your dedicated servers for streaming via the customer portal.

Our network is also designed to protect against the most common amplification DDoS attacks under typical scenarios. This level of protection can be set up for free in all our locations and our team will work with you to implement custom solutions on top of our standard protection where needed.

Both major hyperscale cloud providers and servers.com operate under an infrastructure as a service (IaaS) model however there are some fundamental differences.

• Tenancy - unlike virtualized cloud environments, servers.com offers bare metal as a service which offers more control and customization over your dedicated streaming servers than in virtualized environments

• Industry expertise – our account teams of streaming, gaming, iGaming, adtech, fintech, Web3 and SaaS specialists understand the unique challenges and requirements of their respective industries

• Support - our 24/7 support goes far beyond standard break/fix and is delivered by trained engineers

• Custom solutions - we work in collaboration with our customers to create hosting solutions that are tailored to their specific requirements

• Performance - we provide dedicated hardware of the highest quality, meaning no shared resources or associated performance degradation from resource contention

Absolutely, we can communicate with you on your preferred communication platform, whether that’s Slack, Teams, Skype, WhatsApp or another platform of your choice. Just let us know your preference.