Cookie Policy

Servers.com (referred to as “we”, ”us”, ”our”, “SERVERS” or the “Company”) collects and uses cookies on the https://www.servers.com website including the servers.com self-service portal used by customers to access their customer account online at https://portal.servers.com (together referred to as the “Websites” and each one separately the “Website”). SERVERS respects your privacy and is committed to maintaining the privacy and confidentiality of the personal data it collects. SERVERS will use your personal data in accordance with applicable laws and regulations.

This cookie policy applies to the Websites (and explains, what are cookies, how cookies are placed on your computer, tablet and/or mobile telephone (a "device") in order to log information and your options regarding these technologies.

What is a cookie?

A cookie is a small amount of data (a small file) sent to your computer by a website. In general, when you visit the Websites, cookies will be placed on your device.

There are several categories of cookies and web beacons used by SERVERS. Specifically, SERVERS uses necessary, functional, analytical, advertisement cookies and web beacons:

Necessary

These cookies help you to move around the Website. For example, if you’re required to sign into a Website or the servers.com customer portal, the cookies identify you as being signed in and remember you and your choices as you navigate through the Websites and so that you don’t have to sign back in every time. These are collected and used without requiring your consent in accordance with applicable personal data regulations however you have the choice to block and/or delete these through your browser settings however they may affect features of the Websites from working properly.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedback, and other third-party features.

Analytical, advertisement and improvement cookies

In compliance with applicable regulations, they are used with your consent. We use these cookies to analyze information on the behavior of users visiting our Websites in order to improve the way they work and the overall user experience.

With regards to the portal.servers.com Web site, these cookies also help us identify the number of unique visitors to the Websites and help us compile statistics so that we can better understand how people use the Websites, improve the structure of the Websites, etc. These cookies only contain generic information and do not track individual Website-related user actions, nor these are used to personalize content or advertisements.

To achieve this we are using the Matomo on-premise self-hosted system which allows us to collect the cookies set out in the tables below as Matomo cookies which shall at all times be collected solely on the servers.com customer portal page only. The cookies and any personal data collected through Matomo shall not be disclosed to any third parties outside of our group of companies and shall at all times be hosted on our servers in the EEA. For more information on Matomo and its GDPR compliance please refer to https://matomo.org/gdpr-analytics/.

With the servers.com and status-servers.com Web sites, we may also use such cookies to tailor content or advertisements to match your preferred interest and to avoid showing you the same advertisements repeatedly. These cookies also help us identify the number of unique visitors to the Websites and help us compile statistics so that we can better understand how people use the Websites, improve the structure of the Websites, etc.

To achieve this, we are using Google Analytics and other third-party providers (see the cookie description). For more information about the cookies collected by such third party please refer to its cookies analytics policy found here https://support.google.com/analytics/answer/6004245.

Who sets cookies?

SERVERS uses both first-party and third-party cookies and web beacons. First-party cookies and web beacons are placed directly by SERVERS to your computer or mobile or any other device you use to access the Websites. Third-party cookies and web beacons are served by a third-party service provider on behalf of SERVERS. Third-party cookies are most commonly used for advertising and analytics purposes.

First party cookies

These cookies are placed and read by SERVERS directly when you use our Services.

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Domain

Cookie name

Purpose

Strictly necessary

Functional

Analytical

Advertisement

.portal.servers.com

Authentication cookie

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.portal.servers.com

rack.session

Authentication cookie

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.portal.servers.com

__stripe_sid,__stripe_mid

Fraud prevention and detection

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.servers.com

_fbp

This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising.

     

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.servers.com

_gat, _ga, _gid, __gtm_campaign_url, __gtm_referrer

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

   

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.portal.servers.com

_

Stores the user's multi-factor authentication preference whether to trust this browser or not.

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.portal-stats.servers.com

_pk_ref, _pk_cvar, _pk_hsr

We use Matomo On-Premise to analyze the user behavior within our website and our own products and services

   

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.portal.servers.com

mtm_consent, mtm_consent_removed, mtm_cookie_consent, _pk_id, pk_ses

The cookies are used to process user consent and Matomo privacy settings

     

.portal.servers.com

matomo_ignore

The cookies are used to process user consent and Matomo privacy settings

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.portal-stats.servers.com

pk_testcookie

Used to check whether the visitor’s browser supports cookies

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.portal.servers.com

rack.session

Short-lived session identifier necessary for the login functionality to function properly.

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.portal.servers.com

trackingUserId

Stores the user's ID to follow the path on the Web site, to investigate on difficulties and to improve user experience. Is not used for any kind of advertisement.

 

 

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status-servers.com

zld#state

Remembers whether the user has minimized or closed chat-box or pop-up messages on the website.

 

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.www.servers.com

cookieyesID

 

CookieYes sets this cookie as a unique identifier for visitors according to their consent.

 

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.www.servers.com

 

cky-consent

 

CookieYes sets this cookie as a unique identifier for visitors according to their consent.

 

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.www.servers.com

 

cookieyes-necessary

 

The cookie is set by CookieYes to remember the users's consent settings so that the website recognizes the users the next time they visit.

 

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.www.servers.com

 

cookieyes-functional

CookieYes sets this cookie to remember the consent of users for the use of cookies.

 

 

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.www.servers.com

 

cookieyes-analytics

 

CookieYes sets this cookie to remember the consent of users for the use of cookies.

 

 

 

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.www.servers.com

 

cookieyes-performance

 

CookieYes sets this cookie to remember the consent of users for the use of cookies.

 

 

 

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.www.servers.com

 

cookieyes-advertisement

 

CookieYes sets this cookie to remember the consent of users for the use of cookies.

 

 

 

 

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.www.servers.com

 

cookieyes-other

 

CookieYes sets this cookie to remember the consent of users for the use of cookies.

 

 

 

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.www.servers.com

 

cky-action

 

This cookie is set by CookieYes and is used to remember the action taken by the user.

 

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.www.servers.com

 

cky-active-check

CookieYes sets this cookie to check if the consent banner is active on the website.

 

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.www.servers.com

_gat_UA-63699216-1

A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.

 

 

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content.servers.com

pardot

A session cookie named pardot is set in your browser while you’re logged in as a user or when a visitor accesses a form, landing page, or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking.

 

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content.servers.com

visitor_id

The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.

 

 

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content.servers.com

visitor_id-hash

The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor and access corresponding prospect information.

 

 

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content.servers.com

lpv

This LPV cookie is set to keep us from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.

 

 

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content.servers.com

pi_opt_in

If Tracking Opt-in preferences is enabled, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking. If a visitor opts in, the value is set to true, and the visitor is cookied and tracked. If the visitor opts out or ignores the opt-in banner, the opt-in cookie value is set to false. The visitor cookie is disabled, and the visitor isn’t tracked.

 

 

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Third-party cookies

These cookies that are stored under a different domain than the one you are currently visiting. They are mostly used to track users between websites and display more relevant ads between websites, and can also be used for fraud prevention and detection. In this case, data related to website visitors, their browsing and their actions associated with the content they are interacting with is accessible by these third-party platforms. These are also collected subject to your consent.

Servers.com shall remember your choice on cookies for 12 months.

Who serves it

Domain

Purpose

Strictly necessary

Functional

Analytical

Advertisement

Stripe

m.stripe.network

m.stripe.network We use the Stripe payment platform to process payments for our services and prevent fraudulent payment attempts.

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Linkedin

snap.licdn.com, px.ads.linkedin.com

We use LinkedIn to track conversions and website visits from our advertisements displayed on LinkedIn.

   

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Google

www.google-analytics.com, stats.g.doubleclick.net, www.googleadservices.com

We use Doubleclick to track advertisements and measure website visits and conversions.

   

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Facebook

www.facebook.com, connect.facebook.net, connect.facebook.com

We use Facebook to track conversions and website visits from our advertisements displayed on Facebook.

   

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Zoho

salesiq.zoho.eu

 

Zoho sets this cookie for the login function on the website.

Cloudflare sets this cookie to track users’ activities across multiple websites. It expires once the browser is closed.

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DoubleClick

.doubleclick.net

The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.

 

 

 

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Clicky

clicky.com

Clicky sets cookies for the purpose of analyzing the behaviour of website visitors.

 

 

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Cookiebot

cookiebot.com

Cookiebot ensures cookie compliance for Servers.com websites.

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Twitter

twitter.com, t.co

Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting.

 

 

 

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What are your choices regarding cookies?

You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if you do so, you may not be able to use the full functionality of the Websites.

The main browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the 'Help' option in your browser for more details.