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Cookie policy

Servers.com (referred to as “we”, ”us”, ”our”, “SERVERS” or the “Company”) collects and uses cookies on the https://www.servers.com website including the servers.com self-service portal used by customers to access their customer account online at https://portal.servers.com (together referred to as the “Websites” and each one separately the “Website”). SERVERS respects your privacy and is committed to maintaining the privacy and confidentiality of the personal data it collects. SERVERS will use your personal data in accordance with applicable laws and regulations.

This cookie policy applies to the Websites (and explains, what are cookies, how cookies are placed on your computer, tablet and/or mobile telephone (a "device") in order to log information and your options regarding these technologies.

What is a cookie?

A cookie is a small amount of data (a small file) sent to your computer by a website. In general, when you visit the Websites, cookies will be placed on your device.

SERVERS uses both first-party and third-party cookies and web beacons. First-party cookies and web beacons are placed directly by SERVERS to your computer or mobile or any other device you use to access the Websites. Third-party cookies and web beacons are served by a third-party service provider on behalf of SERVERS. Third-party cookies are most commonly used for advertising and analytics purposes.

There are three categories of cookies and web beacons used by SERVERS. Specifically, SERVERS uses necessary, performance, functional and analytical cookies and web beacons:

Strictly necessary

These cookies help you to move around the Website. For example, if you’re required to sign into a Website or the servers.com customer portal, the cookies identify you as being signed in and remember you and your choices as you navigate through the Websites and so that you don’t have to sign back in every time. These are collected and used without requiring your consent in accordance with applicable personal data regulations however you have the choice to block and/or delete these through your browser settings however they may affect features of the Websites from working properly.

Analytical, advertising and improvement cookies

In compliance with applicable regulations, they are used with your consent. We use these cookies to analyze information on the behavior of users visiting our Websites in order to improve the way they work and the overall user experience.We may also use such cookies to tailor content or advertisements to match your preferred interest and to avoid showing you the same advertisements repeatedly. These cookies also help us identify the number of unique visitors to the Websites and help us compile statistics so that we can better understand how people use the Websites, improve the structure of the Websites, etc. To achieve this we are using the Matomo on-premise self-hosted system which allows us to collect the cookies set out in the tables below as Matomo cookies which shall at all times be collected solely on the servers.com customer portal page only. The cookies and any personal data collected through Matomo shall not be disclosed to any third parties outside of our group of companies and shall at all times be hosted on our servers in the EEA. For more information on Matomo and its GDPR compliance please refer to https://matomo.org/gdpr-analytics/ . The servers.com website only, also uses Google Analytics. This feature is not used on the servers.com customer portal website. For more information about the cookies collected by such third party please refer to its cookies analytics policy found here https://support.google.com/analytics/answer/6004245.

First party cookies

These cookies are placed and read by SERVERS directly when you use our Services.

Third-party cookies, are cookies that are stored under a different domain than the one you are currently visiting. They are mostly used to track users between websites and display more relevant ads between websites. In this case, data related to website visitors, their browsing and their actions associated with the content they are interacting with is accessible by these third-party platforms. These are also collected subject to your consent.

Servers.com shall remember your choice on cookies for 12 months.

Domain Cookie name Purpose Strictly necessary Functional Analytical
.portal.servers.com Authentication cookie +
.portal.servers.com rack.session Authentication cookie +
.portal.servers.com __stripe_sid,__stripe_mid Fraud prevention and detection +
.servers.com _fbp This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. Read Facebook's Cookies Policy. +
.servers.com _gat, _ga, _gid, __gtm_campaign_url, __gtm_referrer These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data. +
.portal.servers.com _pk_id, _pk_ref, _pk_ses, _pk_cvar, _pk_hsr We use Matomo On-Premise to analyze the user behavior within our website and our own products and services +
.portal.servers.com mtm_consent, mtm_consent_removed, mtm_cookie_consent, matomo_ignore The cookies are used to process user consent and Matomo privacy settings +
.portal.servers.com pk_testcookie Used to check whether the visitor’s browser supports cookies +

Third party cookies

These cookies are not set by SERVERS, but by other companies, like Google, for site analytics purposes.

Who serves it Domain Purpose Strictly necessary Functional Analytical
Stripe m.stripe.network m.stripe.network We use the Stripe payment platform to process payments for our services and prevent fraudulent payment attempts. Read Stripe's Cookies Policy. +
Linkedin snap.licdn.com, px.ads.linkedin.com We use LinkedIn to track conversions and website visits from our advertisements displayed on LinkedIn. Read LinkedIn's Cookies Policy. +
Google www.google-analytics.com, stats.g.doubleclick.net, www.googleadservices.com We use Doubleclick to track advertisements and measure website visits and conversions. See more information about Google’s privacy practices. +
Facebook www.facebook.com, connect.facebook.net, connect.facebook.com We use Facebook to track conversions and website visits from our advertisements displayed on Facebook. Read Facebook's Cookies Policy. +

What are your choices regarding cookies?

You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if you do so, you may not be able to use the full functionality of the Websites.

The main browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the 'Help' option in your browser for more details.

Last updated on [ 2 September 2021]