Corporate security policies may require employees to have two-factor authentication enabled. The servers.com customer portal allows you to make sure this requirement is met by enabling the Enforce 2FA option.
Upon activation, all active and invited users will be informed by email to enable 2FA. Until it's done, they will only see the 2FA enforcement window and portal usage will be restricted in the following ways:
- Account specified information is not displayed
- Left menu buttons are disabled
- Search and cart are unavailable
New users will be asked to enable 2FA. They will be prompted for 2FA on every login, even across multiple accounts.
Getting started
To enable the Enforce 2FA option, go to the Account settings page → Two-factor authentication section → Enforce 2FA button.
You will be asked to confirm the operation by entering the account number. When it's done, click the Enforce button.
Only account owners can enable and disable this feature.
Once the Enforce 2FA feature is disabled for an account, 2FA will remain active for all account users until they disable it on the User profile page → Two-Factor Authentication (2FA) section → Disable 2FA button.
Use cases
Compliance with corporate security policy
Enhance your corporate security by adding a mandatory two-factor authentication clause to your policies. You can do this through the servers.com customer portal, as described in this article.
Instant access restriction
If a team member leaves or a work laptop is lost, you can instantly secure the entire account by enabling 2FA. This ensures all other team members can continue using the customer portal while blocking unwanted access.
Lost device
If you lose a device with a 2FA application, there are two options:
- Active browser session: Go to the customer portal → User Profile page → Two-Factor Authentication (2FA) section → click Update 2FA.
- No active session: Contact the support team by submitting a ticket. They will guide you through the next steps.
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