Payments and tarification FAQ

Which payment methods do you have?

Both individuals and legal entities can pay with a bank card, PayPal or wire transfer.

When will I get an invoice?

An invoice is issued on the first day of every month and is available on portal.servers.com in the section Billing → Invoices. A notification about the invoice will also be sent to the Primary and Billing contacts of your account.

During which period should I pay an invoice?

The customers who cooperate with us as individuals should pay the invoices within 5 days after they are issued. Legal entities should pay the invoices within 15 days. The due date is specified in each invoice.

Will you switch my servers off if the invoices are overdue?

We are always ready to make concessions for our customers and we never suspend servers without sending notifications. In case you cannot pay in time, send a request to sales@servers.com.

I received a request for identity authentication. What is the purpose of this audit?

To ensure security for our customers, we have developed a fraud protection system. It is an automatic audit. If you receive an email request for the verification, please use our partner’s link from it to upload the data required for the audit: your ID, your photo with this ID and a confirmation of your payment method (photo of a bank card or screenshot of e-wallet). More information on what personal data is collected, how it is used and other can be found in our Privacy Policy.

I have recharged my balance. When will the status of the invoice change?

Transaction time depends on the payment method you have chosen: for the bank card or PayPal payment the funds are credited immediately, and wire transfers may take a few business days.

I have ordered a service in USD but my account currency is EUR? Where can I find an actual currency rate?

An actual currency rate applied for a specific invoice can be found in this invoice in the Conversion rates section. The invoice itself is available on portal.servers.com in the Billing → Invoices section.

Why are all the services in different currencies?

The currency depends on the location of the service. For example, prices for services located in Dallas (USA, Texas) are fixed in USD, and for those in Singapore - in SGD. When ordering a new service, you can see its original price in the local currency if you point the “*” character near the service price.

Is there any money back guarantee?

According to the policy of our company, customers can try out our services for a period of 10 days. And if they are not satisfied, they can cancel their service within 10 days of the date the service was first provided and get the money paid back during this period. To cancel your service and arrange a money back, please send a request to sales@servers.com.

Do you store my credit card information?

We do not store credit card details on our end. We use payment provider services in order to process your payment. Payment service providers may have to store your payment details on their part. How this is processed and stored can be found in each provider’s privacy policy at the time of the data collection.

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