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Knowledge Base

Accounts FAQ

Is it possible to add the second user to one account?

To add a user to the account, you need to send a request from the primary account to sales@servers.com specifying your additional email. The credentials for access to the portal will be sent to the provided email.

Which types of accounts do you have?

You can create personal or business accounts. Business accounts are for legal entities with wire transfer payment method.

How do I change the account type to business?

To change the account type, navigate to "Profile" -> "Account", click "Edit", and set the account type to "Business". Fill in the information about your company and click "Save". If the "Account type" radio button is grayed out, please contact sales@servers.com to get further assistance.

How do I change the account currency?

Currency changing is possible in case of absence of payments and absence of adverse balance. Otherwise, send a request to sales@servers.com. It is possible to change currency of the account on the Portal in section "Profile" -> "Account" - "Edit".

How do I close an account?

To close an account, you need to cancel services on the portal and settle the unpaid bills. After that send a request to sales@servers.com

How do I create account?

To create an account, click the Customer account button. Then click "Join". Fill in your email and confirm it.

I have forgotten a password to my account. How do I access my account?

For password recovery, go to link Forgot password?" in the authorization form. Put your registration email in the form. A tutorial for password recovery will be sent to your email.

What is two-factor authentication (TFA)?

TFA is a two-factor authentication that ensures secure access to your account. A fraudster will never enter your account without having access to your mobile phone. After activation of two-factor authentication, you should enter a one time password in addition to the static password.

I have lost my application for password generation. What should I do?

In case of losing an application for password generation you should send a request from a primary email to sales@servers.com