Accounts FAQ

Is it possible to add the second user to one account?

You can easily add new users to your account. To do this, navigate to Profile → User Management and click Invite User. Then, you will need to specify a user role that can be changed at any time.

Can I remove the second user from the account?

You can disable users and revoke their access anytime by navigating to Profile → User Management and clicking on the user's name.

Which types of accounts do you have?

You can create personal or business accounts. Business accounts are for legal entities with wire transfer payment method.

How do I change the account type to business?

To change the account type, navigate to "Profile" -> "Account", click "Edit", and set the account type to "Business". Fill in the information about your company and click "Save". If the "Account type" radio button is grayed out, please contact to get further assistance.

How do I change the account currency?

Currency changing is possible in case of absence of payments and absence of adverse balance. Otherwise, send a request to It is possible to change currency of the account on the Portal in section "Profile" -> "Account" - "Edit".

How do I close an account?

To close an account, you need to cancel services on the portal and settle the unpaid bills. After that send a request to

How do I create account?

To create an account, click the Customer account button. Then click "Join". Fill in your email and confirm it.

I have forgotten a password to my account. How do I access my account?

For password recovery, go to link Forgot password? in the authorization form. Put your registration email in the form. A tutorial for password recovery will be sent to your email.

What is two-factor authentication (TFA)?

TFA is a two-factor authentication that ensures secure access to your account. A fraudster will never enter your account without having access to your mobile phone. After activation of two-factor authentication, you should enter a one time password in addition to the static password.

I have lost my application for password generation. What should I do?

In case of losing an application for password generation you should send a request from a primary email to


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