Billing and payments
Cloud server volumes
Data centers and network
Data privacy and data portability
How it works
VPN to GPN
Payments and tariffication FAQ
There are the following payment methods for individuals: card payment, PayPal. For legal entities there is a wire transfer payment method.
An invoice is issued in the beginning of every month and is available on the portal in the section "Billing" -> "Invoices". The invoice will also be sent to the primary email of your account.
You need to pay an invoice for dedicated servers from 1 to 5 date of each month and for the rest of the services the payment period is 15 days from the moment of issuing an invoice.
We are always ready to make concessions for our customers and we never suspend servers without sending notifications. In case you can not pay in time, send a request to email@example.com.
To provide security for our customers, we have developed a fraud protection system. It is an automatic audit. If you get a notification, please provide us with a documents which can confirm your identity and a photo of a payment card to pass the audit. We recommend to mask all the information except for the last 4 digits and a surname. In case a payment went through an electronic wallet, you would have to send a screenshot of a payment instrument account.
Transaction time depends on the payment method you have chosen. However, credit of funds by e-payment is momentary, and wire transfers may take a few business days.
I have ordered a service in USD but my account currency is EUR? Where can I find an actual currency rate?
An actual currency rate can be found on the portal in section "Payment" -> "Invoices".
Currency depends on service location. For example, prices for servers located in Dallas (USA, Texas) are in USD, and for those in Moscow (Russia) they are in RUB.
According to the policy of our company, customers can request money back within 10 days from the moment of order. To arrange a money back, it is necessary to send a request to firstname.lastname@example.org.
We do not store credit cards details on our side. We use payment service provider services in order to process your payment.