Both individuals and legal entities can pay with a bank card, PayPal or wire transfer.
An invoice is issued in the first day of every month and is available on portal.servers.com in the section "Billing" -> "Invoices". A notification about the invoice will also be sent to the Primary and Billing contacts of your account.
The customers who cooperate with us as individuals should pay the invoices within 5 days after they are issued. Legal entities should pay the invoices within 15 days. The due date is specified in each invoice.
We are always ready to make concessions for our customers and we never suspend servers without sending notifications. In case you can not pay in time, send a request to email@example.com.
Transaction time depends on the payment method you have chosen: for the bank card or PayPal payment the funds are credited immediately, and wire transfers may take a few business days.
An actual currency rate applied for a specific invoice can be found in this invoice in the “Conversion rates” section. The invoice itself is available on portal.servers.com in the section "Billing" -> "Invoices".
The currency depends on the location of the service. For example, prices for services located in Dallas (USA, Texas) are fixed in USD, and for those in Singapore - in SGD. When ordering a new service, you can see its original price in the local currency if you point the “*” character near the service price.
According to the policy of our company, customers can try out our services for a period of 10 days. And if they are not satisfied, they can cancel their service within 10 days of the date the service was first provided and get the money paid back during this period. To cancel your service and arrange a money back, please send a request to firstname.lastname@example.org.