Apex Hosting is an American-owned company founded in 2013 to deliver the highest level of customer support to their game server hosting clients.
Starting their own game server is a new idea to many people, so Apex built their hosting infrastructure and support team to help their customers every step of the way.
They know customer support is one of the most important aspects of game server hosting and have made it their mission to give their customers the best support, whether they’re new to server hosting or an experienced admin.
This ethos of putting the customer first is exactly how servers.com operates too so when we started working with Apex, having this shared goal made working together second nature.
Apex provides top-tier performance and reliability for their customers and supports them 24/7, available through live chat or a ticketing system along with an extensive collection of video tutorials. They aim for their clients to create their dream game servers without having to worry about how the hardware is performing.
We initially started working with Apex Hosting to help them solve issues with other providers to meet their growing customer needs, as John Rendemonti, Co-Founder of Apex Hosting, explains:
Our ability to provision servers with a near-instant deployment has allowed Apex to continue rapid growth in this area without being limited by restricted stock during periods of high demand.
Our infrastructure and team keep up with their rapid growth, which helps Apex focus on building their business without hesitation.
When we started talking to Apex about their requirements, it became clear that they need reliability and performance to offer the best possible services for their customers.
We help Apex Hosting, the leading Minecraft server hosting provider, deliver a superior product by ensuring they use the best available hardware and networking equipment.
This lets them focus on creating an awesome experience for their customers.
We’re also very transparent about upcoming changes within our business and product line, which lets Apex plan more accurately and helps them expand in locations instantly.
As well as this, we’re available for our customers in whatever channel they prefer, be it Slack, WhatsApp, Telegram, Skype, or any other messaging platform.
This has been invaluable for Apex, as John describes: “Working with the team at servers.com has been a pleasure. We have a direct line of communication with their leadership team, which has always been transparent and makes everything much easier to coordinate. The support team has been just as responsive for day-to-day operations, and we trust the team to keep our hardware and networking running strong. Ultimately our expectations have consistently been exceeded.”
A true test of what we’re like to work with is the process of moving some or all of your IT infrastructure to us. Entrusting anyone with your server infrastructure is a daunting prospect. We understand this and do everything we can to make this as painless as possible.
We helped Apex expand their regions from planning to deployment. We allowed them to rapidly expand into our new San Jose location with no setbacks while providing the performance and support they are used to in our other locations.
Here's how Robert Beckley, Server purchasing manager for Apex, felt it went: “Migrating from our previous providers over to servers.com was a breeze thanks to their high bandwidth networking and ability to deploy a large number of servers on short notice.”
Here are some of the features singled out by Apex Hosting that fit well with their customers:
What began as a simple conversation about requirements and pain points, has evolved into a strong working partnership between two like-minded organisations, that puts the customer at the heart of everything they do.