Apex Hosting is an American-owned company founded in 2013 to deliver the highest level of customer support to their game server hosting clients.
Starting their own game server is a new idea to many people, so Apex built their hosting infrastructure and support team to help their customers every step of the way.
They know customer support is one of the most important aspects of game server hosting and have made it their mission to give their customers the best support, whether they’re new to server hosting or an experienced admin.
This ethos of putting the customer first is exactly how servers.com operates too so when we started working with Apex, having this shared goal made working together second nature.
Apex provides top-tier performance and reliability for their customers and supports them 24/7, available through live chat or a ticketing system along with an extensive collection of video tutorials. They aim for their clients to create their dream game servers without having to worry about how the hardware is performing.
We initially started working with Apex Hosting to help them solve issues with other providers to meet their growing customer needs in Dallas. Unfortunately, Apex had some difficulties working with other providers in the Dallas region because many couldn’t keep up with their ever-changing demand and workload.
“Provisioning was often delayed in Dallas for our custom server specifications, which servers.com resolved beyond expectations,” said John Rendemonti, Co-Founder of Apex Hosting.
Being able to provision servers with near-instant deployment has allowed Apex to continue rapid growth in this area without being limited by stock during periods of high demand. Our infrastructure and team keep up with their rapid growth, which helps Apex focus on building their business without hesitation.
When we started talking to Apex about their requirements, it became clear that they need reliability and performance to offer the best possible services for their customers.
We help the leading Minecraft server hosting provider Apex Hosting deliver a superior product by ensuring they use the best available hardware and networking equipment. This lets them focus on creating an awesome experience for their customers.
We’re also very transparent about upcoming changes within our business and product line – which lets Apex plan more accurately and helps them expand in locations instantly. As well as this – we’re available for our customers in whatever channel they prefer, be it slack, WhatsApp, telegram, skype, or any other messaging platform.
“Working with the team at servers.com has been a pleasure. We have a direct line of communication with their leadership team, which has always been transparent and makes everything much easier to coordinate.
The support team has been just as responsive for day-to-day operations, and we trust the team to keep our hardware and networking running strong. Ultimately our expectations have consistently been exceeded,” Rendemonti.
A true test of what we’re like to work with is the process of moving either some of or all your IT infrastructure to us. Entrusting anyone with your server infrastructure is a daunting prospect. We understand this and do everything we can to make this as painless as possible.
“Migrating from our previous providers over to servers.com was a breeze thanks to its high bandwidth networking and ability to deploy a large number of servers on short notice,” said Robert Beckley, server purchasing manager for Apex Hosting.
We helped Apex expand their regions from planning to deployment. We allowed them to rapidly expand into our new San Jose location with no setbacks while providing the performance and support they are used to in our other locations.
Here are some of the features singled out by Apex Hosting that fits well with their customers:
Knowing the server will be online with guaranteed uptime
What began as a simple conversation about requirements and pain points has evolved into a strong working partnership between two like-minded organizations that put the customer at the heart of everything they do.
To learn more about our hosting solutions for gaming, check out our industry page.