Servers.com (referred to as ‘we’,’us’,’our’, ‘Servers’ or the ‘Company’) is committed to protecting your privacy and handling your data in an open and transparent manner. The personal data we collect and process depends on the product or service requested and agreed in each case.
The California Consumer Privacy Act (CCPA) gives California consumers the right to say no to the sale of personal information. The term “sale” is broadly defined by the CCPA and includes sharing personal information for monetary or other valuable consideration, but does not cover all sharing of personal information.We do not sell information that personally identifies our customers or other consumers such as name, telephone number or email address.
In this privacy statement, we outline in detail, amongst others, the “personal data” or “personal information” we collect and process about you as a California resident in accordance with the California Consumer Privacy Act and California Privacy Rights Act. For the purposes of this statement, personal data shall mean any information relating to you as a ‘consumer’, meaning “a natural person who is a California resident” (hereinafter referred to as the “Data Subject”) as this term is defined under the law, and which includes, for example, and without limitation, your name, address, email, and IP address.
Process, Processed, Processing shall mean any operation or set of operations performed on Personal Data or on sets of Personal Data, whether or not by automated means. Operations performed may include collecting, recording, organizing, structuring, storing, adaptating or alterating, retrieving, consultating, using, disclosing by transmission, dissemination or otherwise making available, aligning or combining, restricting, erasing or destroying.
There are various ways and purposes for which we may collect your personal data. Please see below for more information.
When you place an order through Servers.com you first need to be registered and logged into your account. In order to create an account and register with us we will need to collect the following
Personal Data:
Your full name, email address, phone number address, identification data, birth date (as we need to be sure that the person/s placing an order with us are 16 years old and above) and when you are placing an order on behalf of a company we will need to collect company information including but not limited to name of company, registration number, registered office address, VAT number etc.
When you contact us via any form of communication for any reason on our website or through email or otherwise we will collect and process any Personal Data you willingly provide to us when contacting us solely for the purpose of addressing your query.
When placing your order online you will need to input your card details in order to process your order. If you pay using a credit card, we do not collect and store any payment information such as credit card numbers or verification codes. You disclose this information only to the respective payment service provider who needs it in order to process your order.
We may collect information about how you use our website, products and services (please refer to our Cookie Policy for more information).
We may collect and process your personal data such as full name, passport, drivers’ licence or identification data as well as photo for face matching and banking details for the purposes of conducting identification diligence compliance and conducting further checks against the data in multiple databases, including inter alia, internationally politically exposed persons and sanctions, country specific sanctions lists as well as criminal and financial lists. The provision of such data may also be necessary where you have changed your payment method or you have requested to obtain a free trial of our service etc. It should be noted that such collection and processing shall be done through our supplier Sum & Substance Ltd (UK) and more information on such processing can be found at https://help.sumsub.com/v1.0/faq
To address your query/ies when you have contacted us via any form of communication for any reason on our website or via email or otherwise;
In order to register you as a new account user of our websites;
Performance of a contract. To manage and fulfill your order and perform the contract entered into between us following the completion of your order but also to be able to complete our acceptance procedure so as to enter into a contract with prospective customers;
to the extent that you have consented to being contacted for marketing purposes, we will use your personal data for the purposes of providing you with email newsletters, surveys, any other communication for the purposes of advertising and marketing of our services as well as providing you with targeted advertisements on our or third party websites. You have the right to revoke consent at any time by contacting us at privacy@servers.com. Or by clicking unsubscribe on the email you will receive from us.
As indicated above, where you have been selected for the purposes of conducting identification diligence compliance and further checks against the data in multiple databases and sanctions lists or where you have requested a free trial of our services or have changed your payment method as otherwise set out in the paragraph further above which is necessary in order to protect our legitimate interests against fraud, misuses of our terms and conditions and for ensuring that the person paying for the service is the rightful owner of the Servers account and bank card used for the purposes of payment.
In order to comply with legal obligations to which we are subject (including tax, VAT accounting, AML laws, compliance with court or other regulatory orders etc.) and
or the purposes of our legitimate interests or those of a third party in line with applicable data protection legislation. A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. Examples of such processing activities include but are not limited to:
(i) Initiating legal claims and preparing our defense in litigation procedures,
(ii) Measures to manage business and for further developing products and services;
(iii) to help verify accounts and activity, and to promote safety and security on and off of our services, such as by investigating suspicious activity or violations of Servers.com terms or policies
It should be noted that depending on the reason why the Personal Data is collected and processed more than one legal basis of processing may apply in each situation.
Kindly note that if you do not provide us with the required data, then we will not be allowed to commence or continue our business relationship either to you as an individual or as the authorized representative/agent or beneficial owner of a legal entity.
In the course of the performance of our contractual and statutory obligations your personal data may be provided to various departments within Servers and its affiliates, partners, service providers, or agents for the purposes of achieving and fulfilling the purposes for which the Personal Data was originally provided. Various service providers and suppliers may also receive your personal data so that we may perform our obligations, such as billing service providers, card processing providers, identification and fraud diligence via Sum & Substance Ltd (UK) etc. Such service providers and suppliers enter into contractual agreements with Servers by which they observe confidentiality and data protection according to the applicable data protection laws. Servers may disclose your information where required to do so by law, is subject to subpoena or other legal proceeding or if you have given your consent.
Under the circumstances referred to above, recipients of personal data may be, for example:
External legal consultants
Financial and business advisors
Auditors and accountants
Marketing companies and market research companies
Card Payment processing companies
Sum & Substance Ltd (UK) where your account has been selected for identification and fraud diligence as otherwise set out in this policy
We endeavor to protect the security of your Personal Information. We use a variety of security technologies and procedures to try to protect your Personal Information from unauthorized access, use, or disclosure. For example, we store the Personal Information you provide on computer servers with limited access that are located in controlled facilities.
Automated decision-making. Servers may engage in automated decision-making of a potential customer prior to entering into, or to performing, a contract with the customer to, inter alia, determine the suitability of the customer, whether or not the customer shall be using the services for legitimate purposes, for detecting fraud and misuses of its terms and conditions or where the customer changes their payment method or as part of Servers’ randomly selected fraud and identification diligence checks on its customers or where a customer has requested a free test of Servers’ services using the automated service provided by its supplier Sum& Substance Ltd (UK). To clarify, Servers shall not be using such automated means of processing solely to make any decisions regarding the customer’s account.
Servers will retain personal data it processes for as long as needed in accordance with applicable laws and regulations.
You have the following rights in terms of your personal data we hold about you in accordance with the CCPA.
The right to know and access.This enables you to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
The right to correct.You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
The right to delete. In some circumstances you have the right to the erasure of your personal data without undue delay.
The right to opt out and limit use. Consumers can request, at any time, that a business does not sell or share their personal information. If you wish to exercise this right please click here. You also have the right to opt-out of receiving marketing material where you have previously provided your consent to the processing of your personal data for such purposes.
the right to have some you authorize make a request on your behalf; and
the right not the discriminated against for exercising any of these rights.
You can either contact us directly at privacy@servers.com to withdraw your consent or follow the unsubscribe links to any marketing material sent to you,
If you have any questions or concerns over your Personal Data can contact our data protection manager in writing at privacy@servers.com
Last modified: 1 December 2022