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Policies

Policies


1. Scope of Services and Customer Obligations
2. Peace of Mind Backup Service
3. Limited Warranty; Limitation of Liability; Indemnification
4. Payment of Fees
5. Acceptable Use Policy
6. SERVERS's Right to Terminate Agreement
7. Limitation of Damages
8. Cancellation of Service(s) - Account
9. Arbitration and Governing Law
10. Miscellaneous
11. AML/KYC Policy

General Statement

This Web Hosting Agreement ("Agreement") sets forth the terms and conditions governing customer use of services provided by SERVERS.com (hereinafter "SERVERS"). When you agree to these terms and conditions, you certify that you are at least 18 years of age.

PLEASE READ THIS AGREEMENT CAREFULLY.

WHEN YOU APPLY BY ANY LEGITIMATE WAY FOR THE SERVICES OF SERVERS, THIS CREATES A CONTRACT BETWEEN YOU (THE CUSTOMER) AND SERVERS, CONSISTING OF THE ORDER, THE APPLICABLE SERVICE DESCRIPTION AND THIS AGREEMENT. YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT, INCLUDING ALL LEGAL AGREEMENTS UPLOADED AT servers.com/company/legal/index.html. YOUR USE OF THE SERVICES CONSTITUTES AUTOMATIC ACCEPTANCE OF THIS AGREEMENT.

When you order any service from SERVERS and you are a SERVERS Account Holder, this means that you have already read and agreed to be bound by all terms and conditions of this Agreement and any policies that have been published by SERVERS, in addition to policies published by SERVERS in the future.

SERVERS reserves the right to deny service to anyone. SERVERS may modify the terms and conditions of this Agreement or the prices of its services, as well as discontinue or change the services offered.

You will be bound by the modified Agreement, prices and/or policies of SERVERS if you continue to use the services of SERVERS. Customers who have paid in advance for services will not be affected by any price changes until their term is up.

1. Scope of Services and Customer Obligations

1.1. This Agreement defines the terms and conditions of SERVERS's services as offered by SERVERS and used by you, including but not limited to the provision of web hosting services on SERVERS's dedicated servers and connectivity to the Internet ("Services"). SERVERS will provide Services for the amount of server storage space selected, in exchange for payment of fees and full compliance with the terms and conditions of this Agreement. In performing Services, SERVERS maintains control and ownership of any and all Internet protocol ("IP") numbers and addresses that are assigned to you and reserves the right to change or remove any and all IP numbers and addresses at its sole discretion.

1.2. You are responsible for producing, electronically uploading and maintaining HTML files, execution scripts, applets, and applications ("Upload Materials") to your website, and you hereby warrant that all Upload Materials shall be owned or properly licensed by you and shall not adversely impact the Services or violate any rights of any third parties. You are responsible for ensuring that all Upload Materials function properly and as intended. You are responsible for the results of all activity originating from your website, unless proven to be a victim of outside hacking or address forgery. You assume responsibility for all material on your website that a third party puts onto SERVERS servers (for example, material uploaded to facilitate the use of Free For All links pages). Use of SERVERS Services requires a specific level of knowledge of the use of Internet languages, protocols, and software. This Internet knowledge can vary depending on your anticipated use and the desired content of your website. Such knowledge includes, but is not limited to, the following:

- Web publishing requires knowledge of HTML, properly locating and linking documents, FTPing web contents, graphics, text, sound, image mapping, etc.;

- FrontPage web publishing requires knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability; CGI-scripts require knowledge of the UNIX environment, tar &gunzip commands, Perl, CShell scripts,.htac- cess,.htpasswd, permissions, etc.;

- Mail requires knowledge of the use of mail clients to receive and send mail, etc.

By agreeing to this agreement you confirm that you have the necessary knowledge to create, modify and maintain your website. SERVERS assumes no responsibility for providing you with such knowledge. If you wish SERVERS to analyze any of your code/les/data, then SERVERS may charge you at the current development/consulting rate. SERVERS, as a courtesy, may review code/les/data at no charge to SERVERS Tier 1 customers.

1.3. In connection with the Services offered, SERVERS may provide certain tools and software for your use, including, but not limited to, specific specialty scripting software and/or specific programming language software for server management.

1.4. During the period SERVERS provides Services to you, you hereby grant to SERVERS a nonexclusive, royalty-free, worldwide right and license to digitally display and host your website and its content, and to use the website's trademarks, service marks, trade names, logos and other commercial or product/service designations in connection with the website and such Services.

1.5. SERVERS reserves the right to monitor its systems electronically and to access and disclose any information as permitted or required by any law, regulation or other governmental request to operate its systems properly, to protect itself or its account holders or for any other reason, in good faith, it deems necessary. SERVERS will fully cooperate with law enforcement authorities in investigating suspected lawbreakers, and reserves the right to report to law enforcement any suspected illegal activity it becomes aware of. It is not SERVERS's intention that its Services or facilities be used in contravention of the Communications Decency Act of 1996 (the "CDA") or any other applicable law. SERVERS is a service provider under the CDA and section 230 provides immunity for service providers as specified in the law.

1.6. You agree to comply with the requirements of the CDA and the Digital Millennium Copyright Act (the "DMCA"), and acknowledge that SERVERS is a "service provider" under the DMCA and is therefore immune from liability as specified under the DMCA, including 17 U.S.C. Art. 512. Consistent with the DMCA, SERVERS will accommodate standard technical measures used to identify and protect copyrighted works, and, as further described herein, SERVERS has a policy of terminating accountholders who are repeat copyright infringers.

1.7. Websites are unmodified forums containing the personal opinions and other expressions of the people who post entries on a wide range of topics. Neither the content of websites located on SERVERS's servers, nor the links to other websites, are screened, approved, reviewed or endorsed by SERVERS. SERVERS is not a publisher of any of the content of the websites residing on its servers, or of any content that might be available through the links to and from the websites on its servers, and is acting solely as an Internet web-hosting service provider. Any text or other material on such websites comprise the opinions of the specific authors of the material, and are not SERVERS's statements of advice, opinions or information.

1.8. SERVERS charges for extra bandwidth for accounts that go over their allocated package amount. Extra bandwidth charges are billed at the first of every month at the individual rates via 95% method.

2. Peace of Mind Backup Service

All SERVERS's managed clients, are given access to the automated backup cloud storage solution ("Peace of mind Backup service"). The Backup Services are provided on a mandatory basis. The first 30 days the service is provided free of charge for all managed clients. Clients are entitled to cancel this service during the first 60 days from the time the first backup is created ("Minimum Service Term"). In case the service is not cancelled during this period, the client is obligated to pay the full cost of the service for the period he remains a SERVERS managed client. If a customer cancels the Service before completion of the Minimum Service Term there is no Termination Fee. All managed clients have the ability to cancel the "Peace of mind Backup service" for free at any given time, as long as the provided service has been fully paid at the moment of the termination.

3. Limited Warranty; Limitation of Liability; Indemnification

3.1. Limited Warranty. You acknowledge that the Services are provided on an "as is" basis. Neither SERVERS, nor any of its employees or agents, warrants that the Services will be uninterrupted, error-free or free from viruses and/or other harmful components. SERVERS is not responsible for and hereby disclaims any warranties, either expressed or implied, regarding the quality, accuracy, or validity of the data and/or completeness, non-infringement, merchantability or fitness for a particular purpose of information available on its servers or residing on or passing through its interconnecting networks. Use of information obtained from or through the Services is at your risk. Under no circumstances will SERVERS be liable to you or any other person for any loss or damage caused by your reliance on information available on its servers or obtained through the Services.

3.2. Limitation of Liability. You acknowledge that you are not in any way associated with SERVERS, and that the contents of your website or service provided to your customers are and will be exclusively supplied by, provided by, and edited by you, and that you are not associated with SERVERS, which is merely a hosting company that will not edit or inspect the material or data you place onto its servers.IN NO EVENT SHALL SERVERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR OTHER CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS AND DAMAGES RELATED TO CORRUPTION OR DELETION OF WEBSITE CONTENTS, EMAIL DATA AND/OR DATABASE CONTENTS) ARISING OUT OF OR IN RELATION TO THIS AGREEMENT OR YOUR USE OR INABILITY TO USE SERVERS's SERVICES (INCLUDING, BUT NOT LIMITED TO, INOPERABILITY OF SERVERS's SERVERS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF SERVERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL SERVERS's MAXIMUM LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO SERVERS FOR THE SERVICES DURING THE PRIOR TWELVE (12) MONTHS. TO THE EXTENT APPLICABLE, LAW DOES NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SERVERS's LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.

3.3. Indemnification. You agree to indemnify, defend and hold SERVERS and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, dispute, or demand related to your use of the Services, your violation of any of the provisions of this Agreement, or from your placement or transmission of any materials or content onto SERVERS's servers. Such liabilities may include, but are not limited to, those arising from the following:

(a) with respect to your business,
(i) infringement or misappropriation of any intellectual property rights;
(ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or
(iii) spamming, or any other offensive, harassing or illegal conduct or violation of the acceptable uses described herein or anti-spam policy;
(b) any damage to or destruction of SERVERS's equipment or to any other accountholder, which damage is caused by or otherwise results from acts or omissions by you, your representative(s) or your designees;
(c) any personal injury or property damage arising out of your activities related to the Services, unless such injury or property damage is caused solely by SERVERS's gross negligence or wilful misconduct; and
(d) any other damage arising from your equipment or your business.

4. Payment of Fees

Fees are due either monthly or annually in advance of service. You will receive an invoice by email each month on the first of the month during which your service originally commenced for the forthcoming month's service. This is your monthly billing date. Web hosting payments are not refundable and cannot be cancelled after purchase, subject to a ten (10) day grace period upon commencement of any service provided by SERVERS where you can request for a cancellation and refund if you are not satisfied with the service.

4.1. SERVERS will send a notice of fee increases via email 30 days before such increases take effect.

4.2. You agree to provide SERVERS with accurate and complete billing information, including your legal name, address, telephone number, e-mail address, and applicable payment date, and you agree to update this information immediately if any change occurs. Payments must be submitted in advance of receiving the Services.

4.3. You acknowledge that SERVERS will bill your credit card prior to the Payment Interval you have chosen. Subject to the consent of customer granted during the registration process or execution of legal documents company shall authorize automatic billing on an ongoing basis.

4.4. Delinquent accounts are those that remain unpaid at the beginning of the next Payment Interval. The Services will be suspended if your account is delinquent. Notwithstanding any other rights SERVERS may have through this Agreement, all of your website contents will be destroyed if your account is delinquent for 60 days. SERVERS accounts continue to accrue charges while they are delinquent or if the Services are suspended. 

4.5. You acknowledge responsibility for your account until payment in full is made.

4.6. You should cover all bank charges, including correspondent bank charges.

5. Acceptable Use Policy

5.1. USE AND MISUSE OF THE SERVICES
All complaints of abuse, violation and misuse of the Services, whether described in this Section 5 or otherwise, shall be investigated promptly. If you are not sure whether your planned actions would constitute an abuse, violation or misuse, please ask first by contacting support@servers.com.

You are responsible for all uses of your website, with or without your knowledge or consent. You agree to use the Services only for lawful purposes, in compliance with all applicable laws. Illegality includes, but is not limited to:

- drug dealing;

- attempting, without authorization, to access a computer system;

- pirating distributing copyrighted material in violation of copyright law;

- illegal and/or unregulated gambling;

- schemes to defraud;

- trafficking in obscene material;

- sending a message or displaying content that is obscene, lewd, lascivious;

- threatening bodily harm or damage to individuals or groups;

- violating any export restrictions;

- stalking;

- or violating other laws.

It is forbidden to use SERVERS network and services to engage in and/or promote illegal, abusive or irresponsible behavior. A party who engage in this activity may be subject to account termination or restrictions placed upon their accounts.

For the avoidance of doubt use of our Services in any manner involving adult material or relating to or involving or promoting escort services is strictly prohibited.

SERVERS has the sole right to deny, restrict and/or suspend services to users with anonymizing service such as VPN, Proxy, TOR.

Linking to illegal material is also prohibited.
When SERVERS becomes aware of possible violations of this Agreement, SERVERS may initiate an investigation that may include gathering information from you and the complaining party, if any, and examination of material on SERVERS's servers.

SERVERS is willing to consider, of the company's own volition, complaints sent to a designated email address or sent in writing to the appropriate street address, that appear to be genuine and meritorious; but any such complaint may be considered to be prejudiced if it does not contain the name, address, telephone number, and an appropriate email address of the complainant.

The above private information of the complainant shall be considered confidential and shall not be disclosed to anyone, except the appropriate authorities conducting an investigation and the employees of SERVERS who might reasonably need access to this information.

Any person submitting a false complaint or complaints that fail to meet a reasonable standard of accuracy, or that contain misleading information, shall be liable for indemnifying SERVERS for any damages caused as a result of reliance on such complaint or information.

SERVERS, by its sole discretion, will determine what action shall be taken in response to a violation on a case-by-case basis. Violations of this Agreement could subject you to criminal or civil liability.

BY ACCEPTING THIS AGREEMENT, YOU AGREE TO WAIVE AND HOLD SERVERS HARMLESS FROM ANY CLAIMS RELATING TO ANY ACTION TAKEN BY SERVERS AS PART OF ITS INVESTIGATION OF A SUSPECTED VIOLATION OF THIS AGREEMENT OR AS A RESULT OF THE INVESTIGATION'S CONCLUSION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED. THIS MEANS YOU CANNOT SUE OR RECOVER ANY DAMAGES WHATSOEVER FROM SERVERS AS A RESULT OF

- SERVERS's DECISION TO REMOVE MATERIAL FROM ITS SERVERS;

- WARN YOU, SUSPEND OR TERMINATE YOUR ACCOUNT, OR TAKE ANY OTHER ACTION DURING THE INVESTIGATION OF A SUSPECTED VIOLATION

- AS A RESULT OF SERVERS's CONCLUSION THAT A VIOLATION HAS OCCURRED. THIS WAIVER APPLIES TO ALL VIOLATIONS DESCRIBED IN THIS AGREEMENT.

5.2. USE AND MISUSE OF MATERIALS
Materials in the public domain (e.g., images, text, and programs) may be downloaded or uploaded using the Services. You may also redistribute materials in the public domain. You assume all risks regarding the determination of whether the material is in the public domain. You are prohibited from storing, distributing or transmitting any unlawful material through the Services.

Examples of prohibited material include, but are not limited to:

- Threats of physical harm, excessively violent material that incites violence, threatens violence, or contains harassing content or hate speech;

- Copyrighted, trademarked or other proprietary material, used without proper authorization or intended to assist others in defeating technical copyright protections, or material that clearly infringes on another persons' trademark or service mark, patent, or other property right;

- Material that is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;

- Material that is defamatory or violates a person's privacy;

- Material that creates a risk to any person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement;

- Material that improperly exposes trade secrets or other confidential or proprietary information of another person or institution;

- Material that promotes illegal drugs, violates export control laws, or relates to illegal gambling or illegal arms trafficking;

- Terrorist content or any material that could be seen as promoting or inciting terrorism or any kind of ethnic, social or religious discord;

- Material that constitutes, fosters, or promotes child pornography. Marketing a site utilizing such content, and including words such as "Kids", "Lolita", "Pedo", "Peta", "Peto", "Pre-teen", "Pedophile", "Underage", "Child", or any other words, images, or descriptions that would lead someone to believe that the models are less than 18 years of age, is not permitted anywhere on any venue, including the URL and meta tags;

- The posting or display of any image or wording depicting or related to incest, snuff, scat or the elimination of any bodily waste on another person, mutilation or rape, anywhere on the site, including the URL and meta tags;

- The posting or display of any image or wording depicting or related to bestiality anywhere on the site, including the URL and meta tags;

- Material that is otherwise illegal or solicits or encourages conduct that is illegal under laws applicable to you or to SERVERS; or that is otherwise malicious, fraudulent, or could result in retaliation against SERVERS by offended viewers. Unacceptable uses of website content also includes the presence of the following programs or activities associated with these programs or activities, regardless of whether or not any actual intrusion results in the corruption or loss of data;

- Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network;

- Attempts to circumvent any user authentication or security of host, network, or account;

- Accessing data not intended for user;

- Probing the security of any network;

- Spawning dozens of processes;

- Port scans, ping oods, packet spoofing, or forging router information; Denial of service attacks, sniffers, ooding, spoofing, ping bombing, smurfs, winnuke, land and teardrop;

- Promulgation of viruses; or IRC bots, such as eggdrop or BitchX;

- Content which is related to or involves escorts or escort services being promoted in any way using our Services.

SERVERS supports the right to freedom of expression and respects the right to disseminate information for journalistic, research or artistic purposes etc. in accordance with applicable laws and regulations and will not suspend or cancel your account simply because it disagrees with your views expressed at your website. However, examples of unacceptable and/or illegal activities include but are not limited to, posting private information about a person without his or her consent, defaming a person or business, knowingly making available code that will have a deleterious effect on third-party computers, terrorist content etc. and SERVERS reserves all of its rights (legal or contractual) to remove, take down and/or restrict access to such content and/or disable access to the website in general. Where there are allegations that your online activity has violated the legal rights of a third party, SERVERS will not substitute itself for a court of law in deciding tort claims raised by the third party. 

5.3. EMAIL USE; BULK OR COMMERCIAL E-MAIL
You must comply with the CAN-SPAM Act of 2003 and other laws and regulations applicable to bulk or commercial email. In addition, you must obtain SERVERS's advance approval for any bulk email, which will not be given unless you are able to demonstrate all of the following to SERVERS's reasonable satisfaction:

- Your intended recipients have given their consent to receive email via some affirmative means, such as an opt-in procedure;

- Your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the email address for which the consent is given;

- You retain evidence of the recipients' consent in a form that may be promptly produced upon request, and you honor recipients' and SERVERS's requests to produce consent evidence within 72 hours of receipt of the request;

- You have procedures in place that allow a recipient to easily revoke his or her consent, such as a link in the body of the e-mail, or instructions to reply with the word "Remove" in the subject line. Revocations of consent must be honored within 72 hours, and you must notify recipients that their revocation of their consent will be honored within 72 hours;

- You must post an e-mail address for complaints (such as abuse@yourdomain.com) in a conspicuous place on any Web site associated with the email, you must register that address at abuse.net, and you must promptly respond to messages sent to that address;

- You must have a Privacy Policy posted for each domain associated with the mailing;

- You have the means to track anonymous complaints;

- You may not obscure the source of your email in any manner. Your email must include the recipient's email address in the body of the message or in the "TO" line of the email.

These policies apply to messages sent using your SERVERS Services, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site or an e-mail address hosted via your SERVERS service. In addition, you may not use a third-party e-mail service that does not practice similar procedures for all its customers. SERVERS may test and otherwise monitor your compliance with its requirements, and may block the transmission of e-mail that violates these provisions.

You may not use SERVERS mail services, servers or components to send out mail from other sites or services that are not hosted with SERVERS. You may not use SERVERS mail services, servers or components to send out mail advertisements for other sites not pertaining to the website you are hosting with SERVERS. Unacceptable uses of website content also include the presence of the following programs or the activities associated with them, regardless of whether or not any actual intrusion results in the corruption or loss of data.

5.4. SYSTEM SECURITY
You are prohibited from utilizing the Services to compromise the security of system resources or accounts on servers at SERVERS or at any other site. Use or distribution of tools designed for compromising security or containing viruses or trojans are prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools. If you are involved in violations of system security, SERVERS reserves the right to release all usernames of users involved in such violations to system administrators at other sites in order to assist them in resolving security incidents. SERVERS also will fully cooperate with law enforcement authorities in investigating suspected lawbreakers.

5.5. SYSTEM RESOURCES
System abuse includes any use of SERVERS resources that disrupts the normal use of its servers or services for others. Examples of system abuse include running excessive numbers of processes or consuming excessive amounts of CPU time, memory or disk space.

5.6. 99.99% UPTIME GUARANTEE
SERVERS endeavors to make the content of your website available for http access by third parties 99.99% of the time ("Web Site Availability"). In the event that there is no Web Site Availability, SERVERS will credit the following month's service fee as follows. Customer Website Availability Credit:

- 99.9% to 99.98%: 5% credit

- 95% to 99.8%: 25% credit

- 90% to 94.9%: 50% credit

- 89.9% or below: 100% credit

In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no Web Site Availability. You must request credit by sending an electronic mail message to support@servers.com.

For security, the body of this message must contain your server ID, the dates and times of the unavailability of your Web site, and such other customer identification requested by SERVERS. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account will be your sole and exclusive remedy in the event that there is no Web Site Availability. Credits will not be provided to you in the event that you have no Web Site Availability resulting from:

- scheduled maintenance as posted from time to time at SERVERS;

- your behavior or the performance or failure of your equipment, facilities or applications, or circumstances beyond SERVERS's reasonable control, including, without limitation, acts of any governmental body; war; insurrection; sabotage; embargo; re; flood; strike or other labor disturbance; interruption of or delay in transportation; unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation); failure of third-party software or hardware; or inability to obtain raw materials, supplies, or power used in, or equipment needed for, provision of your Web site.

5.7 IP ADDRESS REQUEST GUIDELINES
Customers must comply with our requirements and provide a justification for ordering additional IP addresses:

Specifically, customers have to provide:

- Letter of Authorization from IP address owner;

- Letter of recommendation from one of company's long standing business partners;

- A written explanation of the reason for the customer to use large amount of IPv4 addresses;

- Any other compliance request made by Servers at the time of the order;

An attribution of IP addresses may be refused, at Servers’ sole discretion, including but not limited, in the following cases:

- SSL is not a valid justification given the widespread adoption of SNI;

- Requests that at our discretion may be intended to cheat search engines and for SEO (Search Engines Optimization);

- Requests that at our discretion may be intended to avoid spam blacklists and for sending emails under different IP sources;

- IP-Based Web hosting is not an acceptable justification. Web Hosting must be Named-Based;

- All requests for IP addresses, which do not meet the standards of the ARIN, RIPE;

6. SERVERS's Right to Terminate Agreement

(a) SERVERS reserves the right to suspend or terminate Services to you and remove or prevent access to any material from your website at any time, and/or deactivate or close any customer account on the customer portal at its sole discretion.

(b) SERVERS also reserves the right to comply with the take-down provisions of the DMCA and to seek injunctive, declaratory, interpleader or other judicial or equitable relief (and, pending such action, to suspend all access to your website) if any third-party claim is made that your website content or use violates any of the acceptable uses or your obligations or representations described in this Agreement.

7. Limitation of Damages

SERVERS's obligations to you are defined by this Agreement. SERVERS is not liable to you for failing to provide the Services unless the failure results from a breach of an applicable Service Level Agreement, or results from gross negligence or wilful misconduct. The credits stated in any applicable Service Level Agreement are your sole and exclusive remedy for failure to meet those guarantees for which credits are provided unless such failure is due to SERVERS's wilful misconduct. Neither of us (nor any of our employees, agents, affiliates or suppliers) is liable to the other for any lost profits or any other indirect, special, incidental or consequential loss or damages of any kind, or for any loss that could have been avoided by the damaged party's use of reasonable diligence, even if the party responsible for the damages has been advised or should be aware of the possibility of such damages. In no event shall either of us be liable to the other for any punitive damages. Notwithstanding anything in the Agreement to the contrary, except for liability based on wilful misconduct or fraudulent misrepresentation or personal injury resulting from SERVERS's negligence, the maximum aggregate monetary liability of SERVERS and any of its agents, affiliates, suppliers or employees in connection with the Services, the Agreement, and any act or omission related to the Services or Agreement, under any theory of law (including breach of contract, tort, strict liability, violation of law, and infringement) shall not exceed the greater of (i) the amount of fees you paid for the Services for the two months prior to the occurrence of the event giving rise to the claim, or (ii) Three Hundred Dollars ($300.00).

8. Cancellation of Service(s) - Account

CUSTOMER may cancel a service and/or an account by written notice of cancellation that takes effect thirty (30) days after its receipt from SERVERS (“effective cancellation date”). CUSTOMER must pay up to the effective cancellation date. Any advance payments and any amounts paid by CUSTOMER are not refundable and any charges incurred prior and after the billing date are payable immediately in full by CUSTOMER. SERVERS will send out an invoice via email approximately five (5) days prior to billing. It is the CUSTOMER’s responsibility to make sure SERVERS has an accurate e-mail address and billing information on file, so the invoices can reach you.

9. Arbitration and Governing Law

Except for SERVERS's compliance with take-down provisions of the DMCA, or injunctive or other equitable actions initiated by SERVERS pursuant to Section 6(b), if any controversy or dispute arises in connection with this Agreement, the Services or your use of SERVERS's servers, such controversy or dispute shall first be presented for resolution by SERVERS to you. This Agreement and all matters arising there from or connected therewith are governed by the laws of the Netherlands to the exclusion of the provisions of the UN Convention on Contracts for the International Sale of Goods. The competent courts of Amsterdam, the Netherlands, shall have exclusive jurisdiction to hear and determine any suit, action or proceedings, and to settle any disputes, which may arise out of or in connection with this Agreement or other agreements or other legal relationships resulting there from.

10. Miscellaneous

You may not assign your rights and obligations under this Agreement without the prior written consent of SERVERS, which may be withheld at SERVERS's discretion. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties.

The failure of SERVERS to require your performance of any provision hereof shall not affect the right to require such performance thereafter; nor shall the waiver by SERVERS of a breach of any provision hereof be taken or held to be a waiver of the provision itself. Any action for any claim arising under, or in connection with, this Agreement must be commenced by you within one year after the alleged cause of action has accrued or after the date of termination of this Agreement, whichever is earlier.

In the event that any provision of this Agreement is deemed unenforceable or invalid, such unenforceability or invalidity shall not affect the remainder of this Agreement. Such provision may be amended or replaced with a provision that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the parties as reflected in the original provision. No provision of this Agreement may be amended or modified by you except by means of a written document signed or expressly assented to by SERVERS. All terms and conditions of this Agreement that should by their nature survive termination of this Agreement shall so survive. This Agreement and any Order form, together with all amendments or modifications to any of them, constitute an agreement between you and SERVERS

11. AML/KYC Policy

1. This Anti–Money Laundering and Know Your Customer Policy (hereinafter the “Policy”) sets out the general rules and procedures followed by Servers.com on the implementation of the Know – Your Customer (hereinafter “KYC”) procedures in accordance with the relevant Anti – Money Laundering laws, rules and regulations (hereinafter “AML”). The terms “We”, “Our”, “Company” and “Us” refer to Servers.com. The term “User”, “You” and “Your” refer to a user of our website. We are committed to protecting your interests against potential instances of money-laundering and related financial crimes and promoting legal and transparent trade.

2. This Policy applies uniformly to any person (whether natural or legal) that wishes to use the services offered by Servers.com. Therefore, each person that visits the Servers.com website must carefully read and comply with this Policy prior to entering into any agreements with us. If any person does not agree with this Policy or any part of it, then such person must refrain from accessing and using the website and/or purchasing any services offered by the website. By purchasing services from Servers.com you are deemed to have read and understood this Policy and agree to be bound by it.

3. We reserve the right to modify or amend this Policy at our sole discretion. Any revisions to this Policy will be posted on our website. If we make changes, we will notify you by revising the date at the bottom of this Policy. Your continued usage of the website and/or services shall mean your acceptance of those amendments.

4. This Policy is a part of and is to be read along with our general terms and conditions and other policies all of which can be found at https://www.servers.com/company/legal/index.html

Due Diligence and Know Your Customer Procedures

5. You may, either at the time of registering as a User or upon execution of any visa card payment transactions and/or any other form of transaction available through our website and generally when using the services offered by our website or periodically for purposes of updating records and on-going due-diligence procedures under AML laws and regulations, be required to take part in the User identification and verification process. For this purpose, we will follow the procedure prescribed under this Policy. We conduct this KYC verification process to avoid the risk of being held liable and to protect ourselves from Users attempting to use us, our website or our services for carrying out illegal activities.

6. As part of our User identification and verification process we may evaluate the Users’ transactions and collect the following information but we reserve the right to request any additional information: • Natural persons: name, date of birth, email address, phone number and residential address, copies or certified copy of passport/identity card, documents pertaining to business/financial status of such User and any other information which may be necessary. Legal persons: business name, name, contact-details, and copy of passport/identity card of the authorized representative, one certified copy each of the certificate of incorporation, memorandum and articles of association/partnership deed (as the case may be), board resolution and/or other authorization documents giving authority to the representative chosen to execute transactions on the website. We may also require identifying who the Beneficial Owner of such entity is and you must also assist in the verification of the identity of such Beneficial Owner and any individual who purports to act on behalf of such legal entities. 

7. You must promptly update us of any changes to the customer information provided to us as soon as possible after effecting such changes. 

8. We reserve the right to refuse registration to, or to bar transactions from or to, or terminate any relationship with, any customer for any reason at any time. Without limiting the generality of the foregoing, this includes, but is not limited to, anyone from or in jurisdictions that do not meet international AML standards, anyone that is a Politically Exposed Person (“PEP”) within the meaning of the AML laws and regulations, anyone on an official, governmental or intergovernmental Sanction Lists, upon reasonable request or direction of a competent enforcement authority, or, anyone that fails to meet any of our customer due diligence standards, requests, or requirements. 

9. If have reasonable grounds to believe that any information obtained from the User is (a) inadequate or incomplete; (b) false or misleading; (c) insufficient resulting in an inability to readily verify the same; (d) appearing on any Sanctions Lists; or (e) result in suspicious activity, we may in our sole discretion either refuse or terminate the registration of such account or require such User to verify the documents submitted by it again. We may also, in our sole discretion, refuse to open any new accounts, terminate existing User accounts after giving due notice, or refuse to process any transactions on the website if we are unable to verify any information, or if such transactions are likely to have a material adverse effect on us for being in violation of any applicable laws or industry best-practice guidelines. 

10. We are committed to protecting the Users’ rights and the confidentiality of their personal data. The data we collect during this process is only the personal data which is necessary to ensure that we are properly providing our services to the Users and complying with applicable KYC and AML laws and regulations.

Third Party Service Provider

11. We may, at our sole discretion, at the time of the User registration process, request one or more appropriate third-party service provider to assist us in the authentication and verification of the documents provided by you. We also reserve the right to verify customer identity through non-documentary means or both. We will use the following non-documentary methods of verifying identity: • Confirming validity of email; • Confirming validity of telephone number or bank account number; and • Confirming your location using, among others, your IP address. 

Suspicious Activity

12. Any financial transaction that may be related to money laundering activities shall be considered to be suspicious activities. Grounds for determining that a specific transaction is suspicious may be personal observations and experience of the Company’s employees, as well as information received or identified.

13. In addition to the above, we may regularly monitor all transactions executed and/or attempted to be executed on our website, in order to promptly identify any suspicious activity, and report it to the relevant authorities where this is necessary, that may include, but not be limited to, the following: customer is reluctant to provide details of his/her identity, customer is trying to use intermediaries to hide its identity or involvement in the transaction; there appears to be no genuine reason for the customer using our services; money is paid by a third party who does not appear to be connected with the customer; the customer requests payment to be made to a third party who has no apparent connection with the customer; activity that appears to be unusual due to the reason of being inconsistent with any User’s risk profile, expected usage pattern or sophistication.