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Knowledge Base

Cloud servers FAQ

Yes, there is a possibility to upgrade the server configuration. Go to section "Cloud Servers" -> "Create & Manage". Choose a server and go to "Upgrade" tab. Choose the configuration you need. Upgrading is automatic and may take up to 15 minutes.

No, it is not possible to increase separate limits for a Cloud Server. If you wish to increase limits, please change the tariff plan.

Cloud server service tariffication is postpaid. An invoice is issued on the first day of every month and includes the amount for the prior period. A cost of service can not exceed a fixed monthly cost. If a server is used for the lesser amount of hours, there will be hourly tariffication. A cost per hour depends on the chosen tariff package. Cost calculation example:

-1 hour - USD 0,01

- 2 hours - USD 0,02

- 3 hours - USD 0,03

- 600 hours - USD 4,97

- 625 hours - USD 4,97

- 626 hours - USD 4,97

- 700 hours - USD 4,97.

Cloud services of servers.com are based on the open source software OpenStack.

As a virtualization system, we use KVM.

Yes, backups are activated by default. Copies are created once a day and renewed. You can set as many stored backups as you need, but there are 5 backups by default. Backups are not included in the disk storage volume.

Currently there is no technical possibility to provide additional IP-addresses for cloud servers.

It is possible to choose automatic installation of Unix or Windows (additional fee for license) operating systems.

Here is a list of available operating systems that can be installed automatically:

- CentOS 7 (64 bit), CentOS 6 (64 bit)

- Debian 10 (Buster), Debian 9 (64 bit), Debian 8 (64 bit), Debian 7 (64 bit)

- Ubuntu 18.04-server (64 bit), Ubuntu 16.04-server (64 bit), Ubuntu 14.04-server (64 bit)

- Windows Server 2012 R2 Standard Edition (64 bit)

However, it is possible to set up any OS on your own via the portal in section "Cloud Servers" -> "Upload image".