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Knowledge Base

Direct Connect

"Direct connect" is a service allowing you to set up a dedicated network connection from your premises or another service provider to Servers.com. A private connection can increase bandwidth throughput and provide a more consistent network experience than Internet-based connections.

You can have private connectivity between Servers.com and a network provider, a cloud service provider, a content provider, a colocation environment, or your office.

Setting up a connection

Connection setup starts in the customer portal. During setup, you choose how many 1GbE or 10GbE network ports per connection you need and if you would like us to set up and manage cross connections for you:

  • You can order up to four IEEE 802.1Q-enabled 1GbE or 10GbE ports per connection (i.e., per Link Aggregation Group).
  • We will ask you for a Letter of Authorization (LOA) if you commission us to set up cross connections. We will provide you with an LOA elsewise.

Our data centers have access to the multitude of Tier 1 carriers and regional providers. We can also assist you in acquiring a private link between your site and our data center. Please contact our sales team or your account manager directly if you need our help.

Accessing the connection

After the connection is set up, you can access it through the private network. Since "Direct connect" provides data link layer connectivity (aka Layer 2 or L2), you will need a L2 segment to be set up in the «L2 segments» section of the customer portal. You can create a new segment or add your direct connection to an existing one.

A single direct connection can have a native link with one of your L2 segments and tagged trunks with a multitude of your L2 segments at the same time.

Pricing and Availability

Connection setup, port leasing, cross connection setup, cross connection maintenance, and additional VLANs are billed separately. Please refer to the «New Connection» subsection in the "Direct connect" section of the customer portal for current prices and availability of the service across our data centers.

You can also contact our sales team or your account manager directly to get a quote for the solution you need.