Data centers

How it works

Protecting the safety and security of our customers’ data, ensuring low latency and providing uninterrupted access to databases and applications, is our top priority.

To ensure these standards are upheld, our global data centers are carefully selected based on key criteria including location, availability, compliance, power density and redundancy.

Find us around the globe

We have data centers located in the United States, Netherlands, Luxembourg, United Kingdom, Singapore and Hong Kong. Our customers can choose the most suitable data center location to decrease latency and, if necessary, arrange for the geo-replication of their data to a geographically remote area.

Safe and secure

All of our data centers are designed to ensure the safety and security of our customers’ data - both at the hardware and software level.

That safety and security also extends to the physical data center environment. Our data centers are equipped with sophisticated multi-level access control systems to protect against physical intrusion. These include CCTV cameras, biometric access, and ID check systems.

Our customers’ data is also well protected in terms of information security. All data centers have valid ISO 27001:2013 and PCI DSS certification. PCI DSS allows for the processing of payment cards and satisfies the data protection standards of both Visa and MasterCard systems.

When assessing our data centers, we take into account everything from access controls to availability and information security. This is all supported and maintained using an efficient quality management system (ISO 9001: 2008) which operates in all our data centers.

Really cool

To ensure the stability of our data centers, we keep them really cool. Air conditioning systems in modern data centers are usually arranged according to the N+1 scheme. We care about the reliability and stable performance of our services, so we always strive for the most redundant solutions and our facilities are equipped with 2N redundant cooling systems, which provide full duplication of critical infrastructure rather than just a single backup unit.

We also use a hot and cold aisle containment cooling scheme in our data centers. This maintains a consistently low temperature in the cold aisle and low PUE (power usage effectiveness) parameters.

Going green

We pay attention to every aspect of data center performance, including environmental impact. Modern data centers actively apply energy efficient technologies and use renewable energy sources and our data centers are no exception. All of our facilities use green energy and the average level of PUE for a Tier 4 data center is between 1.1 and 1.5.

Design and concept

Our data centers are not designed on the basis of price competition and we never sacrifice quality for the sake of low prices. Instead we’ve found ways to decrease expenditure without affecting the quality of our services. This means we can offer excellent quality, great redundancy, fast provisioning and reasonable pricing.

The smart scheme

To maintain our exceptional levels of service alongside reasonable pricing, we use highly optimized, uniformed server rack design that allows for the operation of many servers whilst providing high levels of redundancy and scalability.

To provide these high levels of redundancy, we ensure that there is no single point of failure (SPOF). Each server has two 10 Gbps network cards and each card has two interfaces: one for a private network and another for a public network. Each spine-switch is connected to the router.

Zero touch design

We optimize wherever possible – including cabling.

Our Smart Cabling system between servers and switches (and the switch system between racks) enables us to utilize 100% of available ports. In turn, this allows us to reduce network equipment expenses by approximately 25%, contributing to our reasonable price policy.

This system works as part of a zero-touch design. Our servers are preinstalled in the racks at which point all cables are connected completely and thoroughly. Nobody touches the cables after this point, thereby eliminating the risk of human error caused by multiple reconnections.

Zero touch design has also enabled us to decrease server provisioning time to 40 minutes.

Completely open

We allocate servers in open racks which facilitates our Smart Cabling system and enables us to maintain a cost-effective solution with no SPOF.

The outcomes

We have developed a fully uniformed, standardized server rack to provide rapid fulfilment and scalability. It means that all servers are ready to be installed immediately.

With an integrated set of high-end Dell servers, as well as Brocade switches and routers, each rack also has a predictable power budget. We can predict the level of energy consumption exactly. And because we utilize our energy supply efficiently (without having to make unnecessary margins), we can also maintain our competitive pricing.

By implementing the Smart Cabling system alongside optimized switching, we have achieved 100% port utilization efficiency and optimal network equipment usage. As a result, owing to rack standardization and well-designed engineering solutions, we have been able to keep server costs low and their entry into service fast.

Top carriers

Apart from security, reliability and redundancy of all the key elements of our infrastructure, the crucial features of a data center include access to the main channels of top carriers.

We ensure fast network performance and high network availability for our customers. You’ll find top carriers on our list of providers, including global providers such as Lumen, Arelion, and NTT.

High availability

Our data centers have Tier 3 (99.982% availability) and Tier 4 (99.995% availability) certification provided by the Uptime Institute, as well as SSAE 16 SOC 2, Type II. All of our data centers include redundant components for power and cooling and independent power distribution paths to protect against downtime in the case of planned maintenance.

Smart Traffic Dispatcher

Our Smart Traffic Dispatcher helps to optimize the distribution of traffic on main channels and use it as efficiently as possible to increase performance speed. The system monitors the load on the main channels and automatically reroutes connections to reduce latency.

This system allows for decreased expenditure and increased traffic speed, in turn enabling a faster network at a lower price for our customers.

Free Global Private Network (GPN)

Using the main channels of top carriers, alongside smart traffic routing, supports fast loading websites and client applications. Combined with access to a fast network and low latency, this environment enables our customers to make use of all of the features of our Global Private Network.

The traffic exchanged between the customer’s dedicated and cloud servers, including cloud storage within the Global Private Network is not rated. Moreover, the customer is provided with a fully functioning personal private network that is isolated from the public network on a hardware level. It is also isolated from private networks of other customers on a software level.

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