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Knowledge Base

Technical support FAQ

What kind of support do you provide?

Currently we provide support 24/7/365 without administrating both in English and Russian. It means that our support team will help to resolve the following issues: server provisioning, OS installation, network configurating.

Do you provide one time system administration?

Currently one time system administration is not provided.

Who provides replacement of broken hardware?

Replacement of broken equipment is conducted by servers.com

When will I get an answer to my request?

All requests are processed within 1 hour. Putting through a request is possible via the portal in the "Requests" section.

Do you have a service status dashboard?

Yes, we have - status-servers.com

Our Service Status dashboard contains the statuses of our networks and services. It also displays the maintenance schedule. You can subscribe to status updates using RSS or receive updates in Slack.

What is your abuse policy?

You can find detailed information here: servers.com/legal/faq