Currently we provide support 24/7/365 without administrating. It means that our support team will help to resolve the following issues: server provisioning, OS installation, network configurating.
Currently one time system administration is not provided.
Replacement of broken equipment is conducted by Servers.com
All requests are processed within 1 hour. Putting through a request is possible via the portal in the "Requests" section.
Yes, we have - status-servers.com
Our Service Status dashboard contains the statuses of our networks and services. It also displays the maintenance schedule. You can subscribe to status updates using RSS or receive updates in Slack.
You can find detailed information here: servers.com/legal/faq